GLORIA AMAYA
Miami,FL
Summary
Helpful Call Taker adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Positive role model focused on team leadership, personal support and customer relationship building.
Overview
6
6
years of professional experience
Work History
Assistant Clinic Manager
305 Plastic Surgery
Miami, FL
02.2023 - Current
- Optimized appointment scheduling process to minimize wait times for patients, resulting in increased satisfaction rates.
- Improved staff performance through regular training sessions and continuous feedback on their progress.
- . Contributed positively to the workplace culture by promoting teamwork, collaboration, respect among employees.
- Coordinated with external providers such as laboratories, pharmacies, and insurance companies to facilitate seamless patient care experiences.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Front Desk Receptionist
CG Cosmetic Surgery
Miami, FL
03.2021 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Call Taker
Miami Dade Abulance Services
Miami, FL
05.2019 - 03.2021
- Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
- Prioritized time-sensitive calls effectively, ensuring efficient allocation of resources in emergency situations.
- Handled sensitive information with discretion, safeguarding customer privacy while adhering to company policies and regulations.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Enhanced customer satisfaction by efficiently handling high-volume calls and resolving inquiries.
Education
Bachelor -
Miami Dade College
Miami, FLSkills
- Interpersonal communications
- Organization and efficiency
- Meticulous and organized
- Efficient and accurate
- Detail Oriented
Timeline
Assistant Clinic Manager
305 Plastic Surgery
02.2023 - Current
Front Desk Receptionist
CG Cosmetic Surgery
03.2021 - 04.2022
Call Taker
Miami Dade Abulance Services
05.2019 - 03.2021
Bachelor -
Miami Dade College