Gloria Bacon
Trenton,NJ
Summary
Responsible, hardworking Key Manager with 6 years in supporting management functions for a retail establishment. Led team of associates to maintain store cleanliness and provide prompt, friendly customer service. Skilled in anticipating, preventing, and resolving customer concerns to improve sales and increase repeat business. An enterprising and industrious retail leader with proven success at motivating teams to perform and generate record sales. Accomplished salesperson, product expert, and staff trainer developing and maintaining a loyal customer base. Monitors and maintains store inventory and consistently keeps required stock on-hand and ready to sell.
Overview
12
12
years of professional experience
Work History
Key Carrying Department Supervisor
Dollar General Store
Trenton, NJ
12.2021 - Current
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Developed professional relationships to improve retention of key customers.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Customer service/cashier
Walmart
Hamilton, NJ
07.2020 - 11.2021
- Responsible for processing refunds and taking care of money transfers for customers.
Cashier
Boston Market
Ewing, NJ
04.2019 - 07.2020
- Cashier/server
- Helped guests decide what to eat by suggesting new menu items and side choices to go along with their freshly prepared homestyle-cooked meal.
Cashier/Guest attendant
Culvers
Tampa, FL
05.2017 - 03.2019
- While working at Culvers I provided fast and friendly service to the guest as they entered the restaurant
- I greeted them with a warm and welcoming smile as I directed their attention to the new menu items that we had to offer
- I also took the pleasure in taking the guest their food as they sat at their table with their family; this also gave me the opportunity to suggest dessert when they had finished their meal.
Shift Manager
Arbys
Tampa, FL
02.2007 - 10.2013
- While working for this company I started as a cashier and worked my way up to the shift manager position
- Using my interpersonal skills and treating every guest as if they were family
- I was eager to learn more about the company and to broaden my horizons by taking the opportunity to learn new skills as I stepped into a new position.
Education
Diploma - Medical/Clinical Laboratory
Ultimate Medical Academy
06.2014
Diploma - Medical Office Management, office
Southwestern Community College
02.2007
Skills
- Business management/ Medical office administration skills
- Customer service skills
- Proper money management and cash handling skills
- Powerpoint,
word document, excel - CPR and First Aid Certified
- Delegation and Supervision
- Cash Handling and Reconciliation
- Computer Proficiency
- Staff Coaching and Training
- Handling Complaints and Inquiries
- Customer Service Standards
Timeline
Key Carrying Department Supervisor
Dollar General Store
12.2021 - Current
Customer service/cashier
Walmart
07.2020 - 11.2021
Cashier
Boston Market
04.2019 - 07.2020
Cashier/Guest attendant
Culvers
05.2017 - 03.2019
Shift Manager
Arbys
02.2007 - 10.2013
Diploma - Medical/Clinical Laboratory
Ultimate Medical Academy
Diploma - Medical Office Management, office
Southwestern Community College
Similar Profiles
Erika CordesErika Cordes
Sales Associate at Dollar General StoreSales Associate at Dollar General Store
Chalyn ParksChalyn Parks
Retail Sales Associate at Dollar General StoreRetail Sales Associate at Dollar General Store
Zashari HollowayZashari Holloway
Shift Leader at Dollar General StoreShift Leader at Dollar General Store