Honorata Golebiowska
Sorrento,FL
Summary
Dynamic and results-driven professional with extensive experience at TJ Max, excelling in operations management and customer service. Proven track record in enhancing sales through effective inventory management and employee training. Strong leadership and problem-solving skills foster team collaboration and drive business growth. Committed to maintaining high standards of workplace safety and customer satisfaction. Professional supervisor with strong leadership skills and deep knowledge of departmental operations. Proven track record in fostering team cooperation and driving results. Adaptable and dependable, ensuring smooth workflow and effective problem-solving. Skilled in inventory management, staff training, and customer service excellence. Knowledgeable Key Carrier with proven record of managing department operations and leading teams to success. Successfully coordinated daily activities, ensuring smooth workflow and adherence to company policies. Demonstrated leadership and problem-solving skills through effective team management and conflict resolution.
Overview
18
18
years of professional experience
Work History
Key Carrying Department Supervisor
TJ Max, Companies
MOUNT DORA, Fl
01.2024 - Current
- Supervised daily operations, ensuring compliance with company policies and safety standards.
- Trained and mentored team members on operational best practices and customer service excellence.
- Coordinated inventory management, optimizing stock levels to meet customer demand effectively.
- Implemented process improvements to enhance workflow efficiency and reduce operational delays.
- Monitored employee performance, providing constructive feedback to foster professional development.
- Developed strong relationships with team members, fostering a positive work environment and encouraging collaboration.
- Promoted business' development by building and maintaining relationships with new clients.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Researched issues to obtain appropriate answers to customer inquiries.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Increased sales revenue by effectively managing product inventory and strategically merchandising key items.
- Conducted regular performance evaluations for staff members, offering constructive feedback for improvement and career growth.
- Resolved escalated customer complaints quickly and effectively, ensuring their satisfaction and building loyalty to the brand.
Sales Associate Supervisor
Army Air Force Exchange Service, AAFES
U.S ARMY CAMP DARBY ITALY
11.2008 - 11.2011
- Supervised daily sales operations to ensure exceptional customer service and satisfaction.
- Trained and mentored new associates on product knowledge and sales techniques.
- Analyzed sales data to identify trends and recommend inventory adjustments.
- Implemented promotional strategies to enhance product visibility and drive sales growth.
- Collaborated with management to optimize store layouts for improved customer flow.
- Conducted performance evaluations for staff, fostering professional development opportunities.
- Developed training materials to improve team knowledge of policies and procedures.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Successfully drove new product lines to increase annual profits by 40%.
- Increased retail space by 50 square feet by improving gross profits by 65%.
Retail Sales Supervisor
Army And Air Force Exchange Service AAFEES
U.S ARMY BOUBLINGEN STUTTGART GERMANY
11.2007 - 11.2008
- Supervised daily operations, ensuring high levels of customer satisfaction and operational efficiency.
- Trained and mentored new staff on sales techniques and product knowledge to enhance team performance.
- Analyzed sales data to identify trends and optimize inventory management for improved stock levels.
- Developed promotional strategies that increased foot traffic and boosted overall store sales.
- Resolved customer complaints promptly, fostering a positive shopping experience and loyalty.
- Implemented effective merchandising displays that enhanced product visibility and customer engagement.
- Led performance reviews, providing constructive feedback to staff for ongoing professional development.
- Collaborated with management to refine training programs, improving onboarding processes for new hires.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Greeted customers and helped with product questions, selections, and purchases.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Maintained sales staff by selecting, orienting and training20 full-time and part-time employees.
Education
High School Diploma -
ZESPOLE HIGH SCHOOL
KROTOTOSZYN REPUBLIC OF POLAND05.1996
Associate of Arts - Marketing Research
CENTRAL TEXAS COLLEGE
U.S ARMY CAMP DARBY, ITALY02-2012
Skills
- Workplace safety
- Scheduling coordination
- Customer service
- Store organization
- Inventory management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Customer satisfaction
- Organizational skills
- Team leadership
- Cash handling and reconciliation
- Cash handling
- Customer service management
- Customer relations
- Store operations
- Inventory and stocking
- Delegation and supervision
- Professionalism
- Staff training
- Sales leadership
- Time management abilities
- Physical stamina
- Staff scheduling
- Scheduling and Time-tracking
- Cash drawer reconciliation
- Employee retention
Languages
English
Professional Working
Polish
Native or Bilingual
German
Full Professional
Italian
Professional Working
Spanish
Limited Working
Dutch
Limited Working
Timeline
Key Carrying Department Supervisor
TJ Max, Companies
01.2024 - Current
Sales Associate Supervisor
Army Air Force Exchange Service, AAFES
11.2008 - 11.2011
Retail Sales Supervisor
Army And Air Force Exchange Service AAFEES
11.2007 - 11.2008
High School Diploma -
ZESPOLE HIGH SCHOOL
Associate of Arts - Marketing Research
CENTRAL TEXAS COLLEGE