Mitchell Barnard
Morristown,TN
Summary
Motivated Key Carrying Department Supervisor with experience in delivering operational excellence, improving team performance and driving customer satisfaction. Strengths include strong leadership skills, ability to manage multiple tasks simultaneously, and keen eye for process improvements. Notable contributions include implementing effective strategies that resulted in enhanced workflow and improved departmental efficiency.
Overview
6
6
years of professional experience
Work History
Key Carrying Department Supervisor
Dicks Sporing Goods
Morristown, TN
01.2022 - Current
- Supervised department staff and delegated tasks to ensure successful completion of projects.
- Provided training, guidance, and support to new employees in order to orient them with company policies and procedures.
- Developed strategies for improving customer service levels, which resulted in increased customer satisfaction ratings.
- Coordinated with other departments to ensure that all materials needed were available when required for production purposes.
- Managed stockroom operations including receiving shipments, stocking shelves, organizing items according to size, type., and tracking inventory levels.
- Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
- Opened and closed store in absence of senior managers.
- Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Counted and balanced registers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Mentored newly hired staff in upselling techniques to improve sales.
Assistant Store Manager
Taco Bell
White Pine, TN
09.2018 - 10.2021
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Jefferson County High School
Dandridge, TN05-2019
Skills
- Employee Coaching
- Workplace Safety
- Policy Enforcement
- Inventory Management
- Customer Service
- Upsell training
- Store Organization
- Sales Leadership
- Strategic selling
- Customer Relations
- Superior Work Ethic
- Product Merchandising
- Problem Anticipation and Resolution
- Multi-tasking
- Customer Engagement
- Staff Training
- Customer Satisfaction
Affiliations
- I play different sports including basketball and volleyball recently
- Love to spend time with family
Timeline
Key Carrying Department Supervisor
Dicks Sporing Goods
01.2022 - Current
Assistant Store Manager
Taco Bell
09.2018 - 10.2021
High School Diploma -
Jefferson County High School