Gloria Barajas
Charleston,SC
Summary
Detail oriented administrative professional with expertise in customer service, office process, effective communication and human resource processes while maintaining positive client, customer satisfaction.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Environmental Services Integrated
Moncks Corner, SC
08.2024 - Current
- Assisted in maintaining employee records, including timekeeping and deductions.
- Responded to payroll inquiries from staff, providing detailed information and support.
- Responded promptly to employee inquiries, providing reliable information on payroll-related topics such as deductions and leave accruals.
- Developed comprehensive reference materials for departmental procedures, enhancing consistency in payroll practices.
Area Lead Administrative Assistant Human Resources
South Carolina Department of Environmental Services
North Charleston, SC
08.2022 - 08.2024
- Facilitated recruitment processes by screening resumes and scheduling interviews.
- Assisted in onboarding new employees by coordinating orientation sessions and training materials.
- Managed employee records using HRIS to ensure data accuracy and compliance with regulations.
- Coordinated employee engagement activities to enhance workplace culture and team cohesion.
- Responded to employee inquiries regarding policies, benefits, and procedures, promoting effective communication channels.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Customer Experience Specialist
Dunn Electric Services
Clarksville, TN
08.2020 - 03.2021
- Collaborated with technical teams to resolve service issues and improve response times.
- Implemented feedback mechanisms to gauge customer experience and identify areas for improvement.
- Conducted regular follow-ups with clients to ensure ongoing satisfaction and loyalty.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
Contractual Employee - Administrative
Robert Half
Charleston
01.2015 - 08.2020
- Developed and implemented strategies for effective communication among students and faculty.
- Facilitated orientation sessions to acclimate new students to campus resources.
- Answered and made calls, scheduled appointments and maintained records and files.
- Improved communication between students and faculty through efficient scheduling and facilitation of meetings.
Education
Bachelor of Science - Business Management
University of Phoenix
East Lansing, MI06-2008
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Microsoft outlook
- Customer and client relations
- Customer relations
- Critical thinking
Timeline
Administrative Assistant
Environmental Services Integrated
08.2024 - Current
Area Lead Administrative Assistant Human Resources
South Carolina Department of Environmental Services
08.2022 - 08.2024
Customer Experience Specialist
Dunn Electric Services
08.2020 - 03.2021
Contractual Employee - Administrative
Robert Half
01.2015 - 08.2020
Bachelor of Science - Business Management
University of Phoenix