GLORIA BARROW
UNITED INDEPENDENT SCHOOL DISTRICT (UISD)
Laredo,TX
1
Language
1
Certification
2027
years of professional experience
Operations and client-experience professional with 13+ years spanning public-sector administration, education operations, court administration, attendance/compliance, and customer support. Known for building trust quickly, solving problems without drama, protecting sensitive information, and staying organized when priorities change. Strong communicator with hands-on experience coordinating people, records, schedules, workflows, documentation, training, and follow-up. Ready to bring that same reliability and ownership to a remote-first organization. I turn complicated processes into clear next steps, keep people and priorities moving, and bring calm, accountable follow-through to high-pressure environments.
Work History
Teacher
6 Years 9 Months- Operations, Stakeholder Support & Training
- Own daily workflows in a high-accountability environment, balancing deadlines, schedules, documentation, competing priorities, and stakeholder needs.
- Resolve issues professionally with students, families, administrators, and support teams — often in situations requiring patience, discretion, and rapid problem-solving.
- Maintain accurate records, review data, track completion, document concerns, and communicate status or next steps clearly.
- Translate policies and complex requirements into practical, easy-to-follow instructions for different audiences.
- Coordinate individualized support, meetings, follow-up, deadlines, and competing requests while safeguarding confidential information.
- Create training materials, procedures, presentations, and digital resources using Microsoft Office and Google Workspace.
- Coach and onboard individuals on procedures, technology, and processes; adjust communication style to the audience.
Attendance Officer
7 Years- Records, Compliance & Customer Support
- Managed attendance records, documentation, follow-up, and compliance-related workflows involving families, staff, administrators, and students.
- Reviewed records for accuracy, identified discrepancies, resolved issues, and maintained organized documentation under established procedures.
- Explained requirements, gathered missing information, addressed concerns, and drove timely follow-through across multiple stakeholders.
- Handled sensitive information with discretion and maintained professionalism in difficult or high-emotion conversations.
- Managed high-volume administrative work while maintaining accuracy, consistency, and service quality.
Customer & Business Support
- Supported customers with product questions, order information, issue resolution, and account-related needs.
- Coordinated information between customers, vendors, and internal operations to keep requests moving.
- Maintained accurate records and built long-term customer relationships through responsiveness, reliability, and problem-solving.
Criminal Court Clerk
- Public-Sector Administration
- Processed and maintained court records and documentation in a deadline-driven, highly regulated environment.
- Supported attorneys, court personnel, agencies, and members of the public with accurate information and administrative assistance.
- Coordinated documents, schedules, communications, and follow-up while working with confidential records.
Education
Master of Science - Criminal Justice
Bachelor of Criminal Justice
Skills
Supported client experiences through responsive issue resolution
clear stakeholder communication
and calm de-escalation.
Completed follow-up
operations support
workflow coordination
scheduling
prioritization
and process execution.
Maintained accuracy
compliance
records
documentation
confidential information
and policy adherence.
Assisted people operations through onboarding
training
clear instructions
and cross-team support.
Used Microsoft Office
Google Workspace
and Skyward for digital records and administrative tasks.
Worked independently with dependable
calm
solutions-focused support.
Used Microsoft Word
Excel
PowerPoint
Outlook
Google Docs
Google Sheets
and Google Drive.
Aligned support for operations coordinator
customer success
client support
implementation
program coordinator
compliance
and administrative operations roles.
Personal Information
- Title: OPERATIONS CLIENT EXPERIENCE PROGRAM COORDINATION
- Availability: Open to 100% Remote Roles
Certification
High History Teacher certification
Languages
Spanish
Native or Bilingual
Timeline
Teacher
UNITED INDEPENDENT SCHOOL DISTRICT (UISD)
01.2020 - CurrentRead More
Attendance Officer
UNITED INDEPENDENT SCHOOL DISTRICT (UISD)
01.2013 - 01.2020Read More
Texas A&M International University
Bachelor of Criminal Justice
Read More
Criminal Court Clerk
WEBB COUNTY
2012 - 2013Read More
Customer & Business Support
ACE BOLTS & SCREW
2008 - 2013Read More
Texas A&M International University
Master of Science from Criminal Justice
Read More