Gloria Brown
El Paso,TX
Summary
Results-driven licensed insurance consultant with extensive experience in developing customized insurance solutions. Strong multitasking abilities and customer service skills have led to improved client satisfaction and retention rates. Committed to educating clients for informed decision-making.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Licensed Insurance Sales Consultant
Art Gonzalez Allstate Insurance
El Paso
08.2025 - Current
- Developed tailored insurance solutions to meet diverse client needs and preferences.
- Cultivated strong relationships with clients through effective communication and personalized service.
- Analyzed client portfolios to identify coverage gaps and recommend appropriate adjustments.
- Educated clients on policy options, benefits, and claims processes to enhance understanding.
- Led training sessions for new team members on products, sales techniques, and compliance standards.
- Improved retention rates by implementing follow-up strategies for customer satisfaction and loyalty.
Licensed Insurance Sales Professional
Farmers Insurance Agency
El Paso
10.2019 - 08.2025
- Developed customized insurance solutions to meet diverse client needs.
- Educated clients on policy options, coverage limits, and benefits.
- Analyzed client information to identify optimal insurance products.
- Conducted regular follow-ups to ensure customer satisfaction and retention.
Office Manager
Art Gonzalez Allstate Insurance Agency
El Paso, TX
10.2008 - 09.2019
- OManaged daily office operations to ensure efficiency and productivity.
- Coordinated communication between clients and insurance agents to facilitate seamless service delivery.
- Oversaw scheduling of appointments and meetings, optimizing staff time management.
- Implemented filing systems and record-keeping practices to enhance document retrieval processes.
- New employee training to assist with obtaining binding authority after state licensing completion.
Education
High School Diploma -
Ysleta High School
El Paso, TX05.1992
Skills
- Goal oriented
- Client relationship building
- Policy analysis
- Financial planning
- Licensed insurance agent
- Cold calling
- Commercial lines
- Multitasking Abilities
- Customer service
- Quotes and sales
- Call center customer service
- Excellent communication (bi-lingual in Spanish)
- Auto insurance
- Life insurance
Certification
- National Producer Number 2890509 Texas & New Mexico (non-resident) Licensed P&C Life & Health Financial - License grandfathered
Languages
Spanish
Professional Working
Timeline
Licensed Insurance Sales Consultant
Art Gonzalez Allstate Insurance
08.2025 - Current
Licensed Insurance Sales Professional
Farmers Insurance Agency
10.2019 - 08.2025
Office Manager
Art Gonzalez Allstate Insurance Agency
10.2008 - 09.2019
High School Diploma -
Ysleta High School