Kaiya Eshoo

• Guided clients through Medicare Advantage plan selection and applications, achieving an exceptional average of 5.67 sales perday during the Annual Enrollment Period (AEP), more than doubling the required 2 sales per day.
• Reviewed and verified client medication coverage by obtaining a detailed list of all prescribed medications, dosage, and amount of times per day it is taken, familiarizing myself with each medication and what the purpose of the medication was for the client.
• Delivered personalized solutions and exceptional customer service, contributing to a 78% retention rate, post AEP.
• Maintained compliance with Federal CMS and State regulations as a subject matter expert, achieving an average QA score of92% during AEP.
• Provided expert knowledge, built quick rapport with clients, and overcame many objections to sell 270 Medicare Advantageplans during the 2024 AEP.

· Engaged with guests to understand and anticipate customer service needs.

· Drove Sales through customer relationship building and suggestive selling techniques.

· Introduced promotions and sale opportunities, enticing customers.

· Collaborated with employees on projects to help grow sales.

· Worked on the visual merchandising team to help rearrange the store to better our sales.

· Attended to children’s basic needs by feeding them, dressing them, and changing diapers.

· Kept accurate records detailing attendance, progress, and challenges.

· Attended professional meetings, educational conferences, and training workshops to maintain and improve professional competence.

· Time management; balanced working 40 hours a week on top of being a student.