Summary
Overview
Work History
Education
Skills
Timeline
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Gloria C

Ellenwood,GA

Summary

Gloria Chapman

22 Holland Park Dr. #C

Ellenwood, Ga. 30294

678-471-3439

mslo45@yahoo.com





Chief Twyla Locklear

Police Department

Atlanta Technical College

1500 Metropolitan Pkwy. SE

Atlanta, Ga 30310




Greetings,


I am applying for the dispatcher job that was posted online.

I have over 20 years of experience in the field of dispatching and is also GCIC/NCIC certified.

I will be waiting to hear from you in regards to your decision.



Sincerely,

Gloria Chapman

Overview

23
23
years of professional experience

Work History

Dispatcher

Atlanta Technical College Police Dept
07.2015 - 11.2023
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

911 Dispatcher

Clayton State University
12.2000 - 01.2018
  • Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
  • Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
  • Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
  • Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
  • Improved dispatcher training programs to enhance overall performance and accuracy in high-pressure situations.
  • Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.

Education

High School Diploma -

Lucy C Laney
Augusta, GA
05.1974

Skills

  • Work Order Management
  • Data Entry
  • Service Coordination
  • Dispatch Coordination
  • Customer Relations
  • Database Management
  • Prioritizing calls

Timeline

Dispatcher

Atlanta Technical College Police Dept
07.2015 - 11.2023

911 Dispatcher

Clayton State University
12.2000 - 01.2018

High School Diploma -

Lucy C Laney

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