Gloria Caballero
Rialto,CA
Summary
Individual with high interpersonal skills who is Detail Orientated, fast learner and responsible while working well under pressure to meet deadlines. Welcomes new challenges as well as opportunities. Passionate about working at high level and proud of having a high level of integrity and respect.
Overview
11
11
years of professional experience
Work History
Area Manager
ABLE Services/ABM Cleaning Maintenance
Los Angeles, CA
01.2018 - 10.2023
- Supervised and managed over 35 properties.
- Perform as a Safety Ambassador
- Provide guidance to Account Supervisors on matters related to performance management, staffing/recruitment, training, HR compliance
- Establishes/maintains work performance standards
- Establish work standards and flow
- Organize and develop short and long term goals and objectives
- Maintains/ monitors work schedules of all personnel, including the preparation and submission of weekly payroll time sheets
- Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending improvements
- Attend ABLE training workshops when scheduled
- Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings
- Manages and provides leadership to Supervisors, and Lead personnel assigned to the buildings
- Certify by ABLE on performing sanitize for COVID- 19
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Developed and implemented strategies to improve customer service and increase sales.
- Transformed underperforming teams into productive, profitable teams.
- Supervised various locations, enforcing high-quality standards of operation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Processed employee claims involving performance issues and harassment.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Recruited top talent to maximize profitability.
Supervisor
ABLE Services
Los Angeles, CA
01.2013 - 01.2018
- Inspect work performed to ensure conformance to specifications and established standards
- Manage, supervise and coordinate activities of workers engaged in janitorial services
- Demonstrate and promote company culture, values and management philosophy
- Train new employees
- Control expenses within area of responsibility
- Confers with staff to resolve production problems
- Prepared a variety of reports such as analyses of custodian workloads, service requirements, and employee job performance
- Enforce state, local, and department safety rules and regulations
- Generate customer quotation service
Education
High School Diploma -
Pomona High School
Pomona, CA07.2008
Skills
- Relationship building and management
- Staff training
- Territory management
- Recruitment and hiring
- Customer relationship management
- Facility inspections
- Employee scheduling
- Goals and performance
- Operations
- Quality assurance
- Operations management
- Controlling costs
- Business development and planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Preference
Work Type
Full TimeTimeline
Area Manager
ABLE Services/ABM Cleaning Maintenance
01.2018 - 10.2023
Supervisor
ABLE Services
01.2013 - 01.2018
High School Diploma -
Pomona High School