Gloria Calderon
Chelsea,MA
Summary
Motivated guest services professional with a strong background in customer satisfaction and event organization. Bilingual in English and Spanish, known for connecting with guests and ensuring memorable experiences. Adaptable and reliable, with a proven ability to thrive in dynamic environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitstaff/Assistant Bartender
MAX Ultimate Food
Dorchester, Massachusetts
05.2026 - Current
- Prepared and served a variety of cocktails and beverages to patrons.
- Monitored customer satisfaction and addressed any concerns promptly.
- Organized special events such as tastings, happy hours or promotional activities such as fundraising galas etc. Set up catering events following event guides, passing hors d'oeuvres and performing sweep service while adhering to allergen procedures
Server
Delaware North
Boston, MA
07.2024 - Current
- Provided excellent customer service in fast-paced dining environment.
- Took and processed guest orders efficiently and accurately.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Catering Server
At Your Service
Boston, MA
03.2024 - 04.2025
- Served food and beverages to guests during various catering events.
- Set up dining areas for events and ensured proper table arrangements.
- Set up and tore down all catering services in banquet halls and at customer locations.
Supervisor/Key Holder
Victoria Secret
Boston, MA
02.2023 - 02.2024
- Managed store opening and closing procedures, ensuring operational continuity and effective cash management.
- Managed inventory processes and ensured stock levels met customer demand.
- Coordinated merchandise displays to enhance visual appeal and drive sales.
- Conducted performance evaluations to support staff development and productivity improvements.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Education
Bunker Hill Community - Psychology
Bunker Hill Community
Charlestown01-2024
Skills
- Beverage Service
- Cash Handling
- POS system
- Inventory
- Customer Service
- Multitasking
- Bilingual - English/Spanish
- Microsoft Office
- Communications
Certification
- Food and Beverage ServSafe
- Alcohol ServSafe
- Tip Certified
Timeline
Waitstaff/Assistant Bartender
MAX Ultimate Food
05.2026 - Current
Server
Delaware North
07.2024 - Current
Catering Server
At Your Service
03.2024 - 04.2025
Supervisor/Key Holder
Victoria Secret
02.2023 - 02.2024
Bunker Hill Community - Psychology
Bunker Hill Community