Gloria Castorena
Marana,AZ
Summary
Upcoming B.S. Graphic Information Technology (Full-Stack Web Developer) graduate offering a strong foundation in web design and programming principles across multiple platforms. Aiming to leverage a proven knowledge of development skills to successfully fill the Web Developer role. With experience using, HTML, CSS and Java Script.
Overview
6
6
years of professional experience
Work History
Claims Adjuster
Kemper Insurance
04.2018 - 09.2020
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Documented all investigation activity and presented reports to management.
- Trained other claims staff members on proper handling and evaluation of injury claims.
- Organized, planned and documented materials for [Type] claims.
- Maintained suspicious claims database and prepared reports for supervisors.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Spanish Interpreter
Cyracom Intl
02.2016 - 04.2018
- Maintained message content, tone, and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Interpreted conversations between foreign language-speaking clients and others.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Attended training programs to improve professional knowledge and interpretation skills.
- Interpreted spoken and written languages other than English and vice versa.
- Developed and maintained glossary of technical terms.
- Maximized quality control of translated documents.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
Customer Service Representative
Afni Inc, Verizon
05.2014 - 02.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Web Development
Arizona State University
Tempe, AZ07.2025
Skills
- Data Analysis
- Microsoft Word
- Report Writing
- Adobe Photoshop
- Domain Registration
- HTML Expertise
- CSS Proficiency
- Critical Thinking
- Active Listening
- Coding Integrity
- Escalation and Troubleshooting
- Coding
Timeline
Claims Adjuster
Kemper Insurance
04.2018 - 09.2020
Spanish Interpreter
Cyracom Intl
02.2016 - 04.2018
Customer Service Representative
Afni Inc, Verizon
05.2014 - 02.2016
Bachelor of Science - Web Development
Arizona State University
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