Gloria Chavez
Tulsa,OK
Summary
Dynamic Shop Manager at Driven Brands with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in employee management and health and safety protocols, I successfully improved store efficiency and reduced stockouts, ensuring a safe and inviting environment for both customers and staff.
Overview
4
4
years of professional experience
Work History
Shop Manager
Driven Brands
Tulsa
04.2021 - 08.2025
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
Education
Epic Charter Schools
Oklahoma Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Employee scheduling
- Task delegation
- Store operations
- POS systems
- Staff recruitment
Timeline
Shop Manager
Driven Brands
04.2021 - 08.2025
Epic Charter Schools