Gloria Cortes
San Leandro,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Automotive industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Payroll & Warranty Admin
One Toyota of Oakland
Oakland, CA
05.2021 - Current
- Verified customer eligibility for warranties through research and analysis of product purchase records.
- Investigated warranty discrepancies to identify root cause issues and recommend corrective action.
- Maintained accurate records of all warranties processed, including details such as expiration dates and repair costs.
- Analyzed data from multiple sources to identify patterns in order to improve the efficiency of the warranty processing system.
- Maintained accurate records of employee attendance, leave balances and tax information.
- Developed and implemented policies related to payroll processing procedures.
- Conducted audits to ensure accuracy of payroll data.
- Verified employee hours worked against timesheets provided by supervisors.
- Resolved discrepancies between payroll records and employee inquiries.
- Updated employee profiles with changes in job titles or salaries as required.
- Assisted in preparing year-end W2s and other tax forms for distribution to employees.
- Reviewed wage garnishments and court orders to ensure compliance with legal requirements.
- Provided support to Human Resources regarding new hire paperwork and benefits enrollment documents.
- Performed administrative tasks such as filing, copying, scanning. for the Payroll Department.
- Responded to questions from employees about their paychecks or deductions via email or phone calls in a timely manner.
Automotive Contract Clerk
One Toyota of Oakland
Oakland
05.2021 - 11.2023
- Researched and analyzed contractual terms and conditions to ensure compliance with relevant laws and regulations.
- Ensured that all agreements adhere to company policies and procedures.
- Kept records fully compliant, accurate and well-organized.
- Completed daily account reconciliation with payments and customer information.
- Processed sales transactions to prevent long customer wait times.
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Accounts Payable Administrator
One Toyota of Oakland
Oakland, CA
05.2021 - 07.2022
- Reviewed and processed invoices for accuracy, completeness and conformance to company policy.
- Verified supplier accounts by reconciling monthly statements and related transactions.
- Coded invoices with correct general ledger codes in accordance with standard procedures.
- Researched invoice discrepancies and resolved billing issues with suppliers and vendors.
- Maintained accurate records of all accounts payable activities in the accounting system.
- Prepared vendor payments via check, wire transfer or ACH payment methods.
- Reconciled vendor statements, researched and corrected discrepancies as necessary.
- Processed employee expense reports for reimbursement in compliance with corporate policies.
- Monitored accounts to ensure timely payments are made in accordance with terms of agreement.
- Generated weekly aged accounts payable report to analyze open balances due from vendors and suppliers.
- Provided administrative support such as filing, scanning and photocopying documents related to Accounts Payable Department operations.
- Assisted external auditors during annual financial audits by providing requested information on accounts payable activity.
- Verified customer accounts by reconciling monthly statements and related transactions.
- Processed daily invoices and payments to ensure accuracy of customer accounts.
- Maintained accurate records of all collections activity in database system.
- Assisted with month-end closing activities such as preparing journal entries for accruals.
- Reviewed delinquent accounts and initiated collection efforts on past due balances.
Education
Laney College
Oakland, CASkills
- Compliance Monitoring
- Microsoft Office
- Sales Support
- Customer Service
- Order Processing
- Time management abilities
- Self Motivation
- Organizational Skills
- Transaction Processing
- Excellent Communication
- Billing Adjustments and Refunds
Languages
Spanish
Professional
English
Professional
Softwares
- Reynolds & Reynolds
- Paylocity
- Dealer Daily
- DMV Desk
- Dealer Track
- 10key
- Excel
- MicroSoft
Timeline
Payroll & Warranty Admin
One Toyota of Oakland
05.2021 - Current
Automotive Contract Clerk
One Toyota of Oakland
05.2021 - 11.2023
Accounts Payable Administrator
One Toyota of Oakland
05.2021 - 07.2022
Laney College