Jamie Durham
Connersville,IN
Summary
As an Automotive Warranty Compliance Consultant at GP Strategies Corporation, I support Nissan and INFINITI dealers with virtual meetings to evaluate their work orders, claims, and processes, and ensure they are compliant with the manufacturer's standards and policies. I have been in this role since May 2023, and I leverage my extensive knowledge and credentials as an ASE Certified Automotive Technician to provide effective guidance and feedback to the dealers. I have over 27 years of experience in the automotive industry, working as a technician, service adviser, and service manager for various dealerships. I have developed strong problem solving, customer service, and interpersonal skills that enable me to build trust and rapport with the dealers and customers. My mission is to deliver the best experience and quality to the clients and help them achieve their goals. I enjoy the challenge and opportunity of working with GP Strategies, a global leader in performance improvement and learning solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Automotive Warranty Compliance Consultant
GP Strategies Corporation
06.2023 - 03.2024
- My responsibility is to evaluate their work orders, claims, and processes for compliance and noncompliance issues.
- I would schedule virtual meetings with dealerships across the nation and instruct them on how to follow policies and procedures and stay in compliance with the manufacturer's policies.
- I would show them examples of areas of noncompliance claims that needed improvement and set an action plan together for them, with a 90-120-day follow-up to see any improvements.
Master Warranty Technician / Analyst
Eaton Corporation
08.2021 - 01.2023
- The primary function of the Automotive Technician Warranty Analysis is to receive, inspect, test, and disposition product to support warranty claims.
- Adjudication of claims in a timely manner, while administering warranty guidelines, processes, and procedures, achieving and sustaining claim quality goals.
- Following warranty policies and procedures, supporting the adjudication for each product and customer with respect to the warranty return center responsibilities.
Warranty Analyst
Toyota Warranty Department
08.2011 - 01.2021
- Responsible for processing Warranty Claims
- Processing Extended Warranty contract
- Instructor of warranty training for Toyota dealers warranty administrators
- Responsible for Dealer Support to US and Canadian Dealers, Internal TMHU departments, TIEM support.
Service Manager
Dale Carter Ford/Chrysler Dealership
Eaton, OH
10.2008 - 08.2011
- Responsible for managing the Service department and technicians.
- Maintained existing program and certification for technicians.
- Manage the budget for the service department.
- Customer service write-up and scheduling appointment.
Assistant Service Manager
Richmond HYUNDAI
04.2006 - 11.2006
- Customer service write up and scheduling appointment
- Maintaining certification of product knowledge
- Maintaining Certification of warranty processing.
Assistant Service Manager
Richmond Toyota
08.2005 - 04.2006
- Customer service write up and scheduling appointment
- Scheduled, organized, and directed assignments
- Maintained, encouraged, and possessed ownership mentality
- Maintaining certification of product knowledge.
Education
Automotive/Diesel Technology -
Lincoln Technical Institute
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Teams
- ZOOM
- PowerPoint
- Solid team player
- Strong CSI background
- Documentation Review
- Documentation skills
- Internal Auditing
- Compliance Monitoring
- Compliance Reporting
- Training delivery
- Compliance understanding
- Compliance protocols
- Corrective Actions
Certification
- Forklift Licenses
- TIBP A3 Certification
- KPI
- HAZMAT General Awareness, Receiver
- Toyota Value Selling Process
- Honda Motor Company Silver level service advisor, silver level technician
- Mitsubishi Motors Triple Diamond Advisor
- KIA Motors Gold Level Advisor
- TSI Certification (Total Satisfaction Index)
- CSI Certification (Customer Satisfaction Index)
Awards
Mitsubishi CSI #1 in District & 6th in nation August 2000
Volunteer Experience
Red Cross Volunteer
Accomplishments
- Mitsubishi CSI #1 in District & #6 in nation August 2000
Languages
English
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork from home optionCareer advancementHealthcare benefitsTimeline
Automotive Warranty Compliance Consultant
GP Strategies Corporation
06.2023 - 03.2024
Master Warranty Technician / Analyst
Eaton Corporation
08.2021 - 01.2023
Warranty Analyst
Toyota Warranty Department
08.2011 - 01.2021
Service Manager
Dale Carter Ford/Chrysler Dealership
10.2008 - 08.2011
Assistant Service Manager
Richmond HYUNDAI
04.2006 - 11.2006
Assistant Service Manager
Richmond Toyota
08.2005 - 04.2006
- Forklift Licenses
- TIBP A3 Certification
- KPI
- HAZMAT General Awareness, Receiver
- Toyota Value Selling Process
- Honda Motor Company Silver level service advisor, silver level technician
- Mitsubishi Motors Triple Diamond Advisor
- KIA Motors Gold Level Advisor
- TSI Certification (Total Satisfaction Index)
- CSI Certification (Customer Satisfaction Index)
Automotive/Diesel Technology -
Lincoln Technical Institute
Similar Profiles
James DurhamJames Durham
Automotive Warranty Compliance Consultant at GP Strategies CorporationAutomotive Warranty Compliance Consultant at GP Strategies Corporation
Vanessa KatteVanessa Katte
Learning Consultant & Coach Pool Manager at GP Strategies Deutschland GmbHLearning Consultant & Coach Pool Manager at GP Strategies Deutschland GmbH
Jim RiceJim Rice
Consultant & Trainer at LTG/GP StrategiesConsultant & Trainer at LTG/GP Strategies