Gloria Davila
Clint
Summary
Experienced with patient interaction, appointment management, and medical record keeping. Utilizes strong communication skills and attention to detail to ensure seamless patient experience. Track record of supporting clinical staff and maintaining well-organized front desk.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk/Medical Assistant
Project Vida Health Center
El Paso, TX
01.2026 - Current
- Managed patient scheduling and appointment confirmations, enhancing clinic workflow efficiency.
- Facilitated communication between patients and healthcare providers, improving overall patient satisfaction.
- Maintained accurate patient records using electronic health record (EHR) systems for streamlined access.
- Coordinated insurance verification processes, ensuring timely approval for patient treatments.
- Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
- Actively stayed up-to-date on industry guidelines and best practices, applying new knowledge to enhance front desk operations.
Porter
Deployed Services
05.2024 - 08.2025
- Assists in operation access door
- Maintain compliance with all company policies and procedures
- Perform duties as assigned by supervisor
- Assist with distributing necessities
Medical Assistant/Front Desk/Assistant Site Manager
Project Vida Health Center
09.2020 - 05.2024
- Warmly welcomed patients, coordinated check-in, and collected insurance
- Managed phone lines and calls with patients and staff
- Maintained an organized, clean, professional work space and waiting area
- Provided administrative support via EMR
- Recorded patient vitals including blood pressure, temperature, and blood sugar levels
- Respected patient’s privacy upholding policies and HIPAA regulations
- (November 2021 to May 2024)
Customer Service Representative
DataXport, LLC
06.2016 - 07.2023
- Provided prompt customer support with a professional, friendly, and patient attitude via phone call, chats, and emails.
- Proactively memorized over 55 company products and services
- Completed customer insight reports
- Trained new hires on company-specific policies, procedures, and compliance guidelines
- Politely addressed any customer complaints, escalating to management when necessary
Education
CCMA Certification -
Pima Medical Institute
10-2019
Billing And Coding - Billing And Coding
Western Technical College
El Paso, TX01-2027
Skills
- Clinical Skills
- Vital Signs
- Phlebotomy
- Injections
- Patient preparations
- CPR
- EKG
- Medical Terminology
- Waived Testing
- Minor Surgery Setup
- Suture Removal
- Sterilization
- Administrative Skills
- EMR
- Patient scheduling
- Patient registration
- Appointment management
- Front desk operations
- Basic Knowledge of ICD-10 and CPT
- Claims Submissions
- Insurance Verification
- Microsoft Knowledge
- HIPAA compliance
- Office administration
Certification
- CPR
- HIPAA
- CCMA
- Phlebotomy
Timeline
Front Desk/Medical Assistant
Project Vida Health Center
01.2026 - Current
Porter
Deployed Services
05.2024 - 08.2025
Medical Assistant/Front Desk/Assistant Site Manager
Project Vida Health Center
09.2020 - 05.2024
Customer Service Representative
DataXport, LLC
06.2016 - 07.2023
CCMA Certification -
Pima Medical Institute
Billing And Coding - Billing And Coding
Western Technical College