Front Desk Medical Assistant
Rejuvenate IV Therapy
01.2022 - 05.2022
- Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
- Provided compassionate support to patients during check-in/check-out processes, creating a welcoming atmosphere.
- Contributed to a positive clinic environment by greeting patients warmly and providing exceptional customer service.
- Maintained patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
- Assisted in training new front desk staff, sharing expertise and best practices for optimal performance.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Assisted the Anesthetist Nurse during Ketamine IV Therapy, IV Infusions and venipuncture.
