Natasha Nance
Gwynn Oak,MD
Summary
To obtain a position that utilizes my exceptional skills, abilities and leadership roles that offers an opportunity for advancement.
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks. Reliable mail carrier with experience in both urban and rural delivery routes. Strong familiarity with postal regulations, automated sorting systems, and handheld device operation for tracking deliveries. Demonstrated ability to manage time effectively, maintain accurate records, and provide high-quality customer service. Proven commitment to efficiency led to increased accuracy and faster delivery times in previous positions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Medical Assistant
Dr. Gaber & Associates
Pikesville, MD
10.2022 - Current
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Protected patients by observing strict HIPAA guidelines.
- Assisted in the front office with filing, faxing, photocopying and other clerical duties.
- Greeted patients upon arrival and verified necessary paperwork was completed accurately.
- Maintained a clean reception area by stocking supplies, organizing materials and tidying up waiting room areas as needed.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled tests, lab work or x-rays and refilled medications for patients based on physician orders.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed and scanned patient insurance information.
- Created New Patient EMR
- Administered immunization based on patient needs.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Measured vital signs and took medical histories to prepare patients for examination.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Registered new patients into practice management software program accurately
Residential Counselor
Volunteers of America inc.
03.2014 - Current
- Residential leader for developmentally disabled adults
- Keep record of daily individual activity
- Maintain all records for home inventory
- Keep log of all transportation outings and routine vehicle inspection schedules
- Collaborated with counselors to develop counseling programs that addressed student needs.
- Coordinated group-sponsored trips and social functions.
Case Manager/Operations Manager
Heaven’s Place Recovery Center
01.2022 - 01.2023
- Completed case management assessment effectively and efficiently.
- Purchased supplies and groceries based on the establishments needs.
- Work closely with all departments to ensure steady and reliable service and workflow.
- Conduct weekly inspections of the units
- On-call 24/7
- Assisted clients in setting realistic goals and developing action plans.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Medical Case Manager
David’s Loft Clinical Program
06.2020 - 01.2022
- Review case records and reports
- Developed individualized care plans in collaboration with healthcare teams.
- Maintained detailed records of patient interactions, assessments, and plans.
- Tracked patient or client care and followed through to provide service effectiveness.
- Educated clients on options to assist in making informed decisions.
- Complete intake and output on all controlled medications
- Monitor all MAR and Medication Binders
- Maintained confidential case documentation.
Mail carrier
USPS
07.2018 - 09.2019
- Maintained records of all deliveries made during the day.
- Delivered mail to residents and business within assigned area.
- Sorted mail to be delivered according to route and customer address.
- Cleaned and checked over vehicle after completion of daily deliveries.
Medical Assistant
Lifeline Health Services
06.2016 - 08.2017
- Maintain daily health log of incoming and discharged patients
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Collected samples from patients for laboratory testing purposes.
Education
Certified Medical Assistant -
Brightwood
Baltimore, MD01.2010
High School Diploma -
Virgina
Alberta, VA01.2008
Skills
- Patient registration
- Insurance verification
- Office administration
- HIPAA compliance
- Patient scheduling
- Medical coding
- Appointment management
- Billing support
- Medical office administration
- Medical charting
- Documentation
- Patient callbacks
- Patient relations
- Typing and filing
- Outpatient care
- Inpatient care
- Telephone etiquette
- Records maintenance
- EMR / EHR
- Mail management
- Medical office procedures
- Workflow optimization
- Reminder calls
Certification
- CPR & First Aide, 01/21
- Medical Assistant, 01/15
Timeline
Front Desk Medical Assistant
Dr. Gaber & Associates
10.2022 - Current
Case Manager/Operations Manager
Heaven’s Place Recovery Center
01.2022 - 01.2023
Medical Case Manager
David’s Loft Clinical Program
06.2020 - 01.2022
Mail carrier
USPS
07.2018 - 09.2019
Medical Assistant
Lifeline Health Services
06.2016 - 08.2017
Residential Counselor
Volunteers of America inc.
03.2014 - Current
Certified Medical Assistant -
Brightwood
High School Diploma -
Virgina