GLORIA DIAZ DIAZ
Chicago
Summary
Detail-oriented Scheduling Specialist with strong organizational skills and solid work ethic.
Experienced Scheduling Specialist bringing expertise in schedule management and appointment setting. Talent for resolving conflicts and building relationships. Skilled in Epic & Cerner and fluent in English & Spanish.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Scheduling Specialist (CRCR)
Ensemble Health Partners
07.2024 - Current
- Managed incoming calls and inquiries, providing accurate information to patients and staff efficiently.
- Responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service
- They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.
- Coordinated patient scheduling using electronic health record systems to optimize appointment availability.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processe
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health system
Customer Service Representative
Automated Health Systems
Tennessee, United States
03.2024 - 06.2024
- Be the frontline assistance to all applicants and members who contact the Service Center to apply and recertify for the TennCare Programs.
- Assisting members with reporting changes to their cases, filing appeals of eligibility denials and terminations, as well as responding to general member inquiries.
- Make outbound retention calls from current customers in a multi-line call center environment.
- Accommodate scheduling needs of existing patients including future appointments.
- Make outgoing confirmation and follow up calls.
- Make outbound calls to patients to re-establish patient care.
- Educate customers on membership features, offerings, billing and charges to retain customer.
- Tennessee, United States
Customer Service Representative
CSL Plasma
Chicago, IL
04.2023 - 09.2023
- Served as an initial point of contact, greeted donors and patients, and provide courteous customer service.
- Conducted registration procedures to verify donor suitability and assessed self-administered health history.
- Answer inbound phone calls, respond to callers questions and transferred calls appropriately.
- Updates donor information and maintain confidentiality of personnel, donor and center information.
- Chicago, IL
Customer Service Representative
PCG Consulting Group
United States
11.2022 - 11.2022
- Answer inbound calls, provide information in Evolent Medical Insurance and updated demographics Information.
- Addressed concerns, resolved problems, and responded to questions while providing excellent customer service.
- Ensure account information was accurate and kept records of customer interactions.
- Referred unsolved customer grievances to designated departments for further investigation.
- United States
Independent Food Delivery Driver
Uber
Chicago, IL
11.2019 - 11.2022
- Answer inbound calls and delivered high quality, in person customer service as an independent food delivery driver.
- Ensure timely delivery to build brand and followed procedures.
- Load, unload, prepare, inspect and operate a deliver vehicle and worked independently in a minimal structure environment.
- Remained flexible, calm under pressure and dependable.
- Chicago, IL
Packer Inspector
Aerotek
United States
05.2022 - 05.2022
- Responsible for packing finished product for intermediate product further processing and prepared products for shipment.
- Inspect products from damage, wrong date labeled.
- Kept work area clean and orderly state and finished product at the end of the process.
- United States
Customer Service Agent
Randstad Technologies US
Chicago, IL
12.2020 - 12.2020
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center 'scripts' when handling different topics.
- Identifying customers' needs, clarify information, research every issue and providing solutions.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Meet personal/team qualitative and quantitative targets.
- Chicago, IL
Packer/Cleaner
Second Life Mac
Skokie, IL
05.2020 - 08.2020
- Maintained a safe working environment.
- Made sure all items were clean.
- Clean devices correctly.
- Stock products after cleaning by assign area.
- Skokie, IL
Customer Services Staff
Randstad Technologies US
Chicago, IL
10.2017 - 10.2017
- Deal directly with customers either by telephone, electronically or face to face.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
- Provide feedback on the efficiency of the customer service process.
- Chicago, IL
Picker/Packer/Sorter
Starbucks Coffee Distribution Center
York, PA
11.2010 - 11.2010
- Pick and pack product with RF scanners according to company procedures.
- Follow all safety rules.
- Accomplishments work as a great team.
- Skills Used fast and have good attention of details.
- Work in production inspecting product: bag seals, clean conveyor, clean area of work help operator in needs.
- Packing products according to company procedures, sorting items by sku number.
- York, PA
Education
Diploma of Education - Medical billing and coding
Ultimate Medical Academy
10.2023
School - Criminal Justice/Police Science
Pontifical Catholic University of Puerto Rico, School of Law-Carmen Bozello de Huyke
12.1997
High School Diploma - High School/Secondary Diplomas
Carmen Bozello de Huyke
05.1995
Skills
- Customer Service
- Customer relations skills
- Teamwork and collaboration
- Problem-solving
- Effective multitasking
- Patient registration
- Strong work ethic
- Attention to detail
- Computer skills
- Data entry
- Medical terminology
- Patient scheduling
- Insurance verification
- CRM software
- Active listening
- Customer service
Certification
CRCR, 05/01/27
LANGUAGES
Spanish - Native
English - Fluent
WEBSITE, PORTFOLIO AND PROFILES
https://www.linkedin.com/in/gloria-i-d-572562165?jobid=1234&lipi=urn%3Ali%3Apage%3Ad_jobs_easyapply_pdfgenresume%3BCigZ66cjST6gQuK2475Scw%3D%3D&licu=urn%3Ali%3Acontrol%3Ajob%3Aview_v02_profilehttps://www.linkedin.com/in/gloria-i-d-572562165
CRCR Certificate
Certified Revenue Cycle Representative
Timeline
Scheduling Specialist (CRCR)
Ensemble Health Partners
07.2024 - Current
Customer Service Representative
Automated Health Systems
03.2024 - 06.2024
Customer Service Representative
CSL Plasma
04.2023 - 09.2023
Customer Service Representative
PCG Consulting Group
11.2022 - 11.2022
Packer Inspector
Aerotek
05.2022 - 05.2022
Customer Service Agent
Randstad Technologies US
12.2020 - 12.2020
Packer/Cleaner
Second Life Mac
05.2020 - 08.2020
Independent Food Delivery Driver
Uber
11.2019 - 11.2022
Customer Services Staff
Randstad Technologies US
10.2017 - 10.2017
Picker/Packer/Sorter
Starbucks Coffee Distribution Center
11.2010 - 11.2010
School - Criminal Justice/Police Science
Pontifical Catholic University of Puerto Rico, School of Law-Carmen Bozello de Huyke
High School Diploma - High School/Secondary Diplomas
Carmen Bozello de Huyke
Diploma of Education - Medical billing and coding
Ultimate Medical Academy