Gloria Dixon
Inspiritec
Garfield ,KY
15
years of professional experience
Skills
Customer service
Active listening
Critical thinking
CRM management
Problem resolution
Customer support
Relationship building
Client management
Professional telephone demeanor
Call center management
Client relations
Customer satisfaction measurement
Work History
Customer Service Rep
4 Years 4 Months- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved customer inquiries via phone and email, delivering accurate information and timely follow-up.
- Guided customers through procedures, policies, and account changes with clear, professional communication.
- Managed escalated concerns, balancing customer satisfaction with organizational policies and service expectations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Documented interactions in CRM systems, maintaining detailed records for account tracking and service continuity.
Residential Advisor
3 Years 8 Months- Monitored resident safety and living areas, enforcing policies and maintaining orderly residential environment.
- Assisted residents with daily routines, promoting independence and consistent participation in program activities.
- De-escalated behavioral issues using calm intervention and conflict-resolution techniques.
- Documented incidents, concerns, and daily observations for accurate communication with support teams.
Customer Support Specialist
1 Year 7 Months- Collaborated with fulfillment and operations teams to investigate exceptions and correct fulfillment-related issues.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Diagnosed and troubleshot hardware, software and network issues.
- Worked in returns sorting products from returnable or trashed and had to make the call for status to go to proper areas.
Security Supervisor
2 Years 4 Months- Coordinated shift coverage, incident response, and visitor screening according to treatment center security procedures.
- Supervised facility security staff and assigned posts to maintain controlled access and resident safety.
- Enforced security policies for patient movement, restricted areas, and property protection.
- Documented incidents, restraints, contraband findings, and daily activity reports with accuracy.
- Trained new security personnel on de-escalation techniques, surveillance practices, and emergency protocols.
Machine Operator
2 Years 9 Months- Monitored equipment performance and adjusted settings to maintain product quality and reduce downtime.
- Set up machines for changeovers, tooling, and production runs with minimal interruption.
- Operated production machinery to support consistent automotive parts output and line efficiency.
- Inspected finished parts for defects, ensuring compliance with customer and plant specifications.
- Molded and ran parts through the right lower door frame parts for the mid grade model .Passed and failed parts .
Education
High School Diploma
Environmental Studies - Child Development
Timeline
Customer Service Rep
Inspiritec
06.2022 - CurrentRead More
Residential Advisor
Whitney M Young
10.2018 - 06.2022Read More
Customer Support Specialist
Amazon Fulfillment
02.2017 - 09.2018Read More
Security Supervisor
Richmond Treatment Center
10.2014 - 02.2017Read More
Machine Operator
Neaton Auto Parts
09.2011 - 06.2014Read More
South Shore High
High School Diploma
Read More
Olive Harvey College
Environmental Studies from Child Development
Read More