Gloria Dunlap

Reviewed and provided feedback on food stamps cases read by front lines case managers for accuracy, read cases after reviewing for accuracy for corrections and meet with case managers and their supervisors to provide feedback.

Responsible for directing and supervising a unit that processes and reviews applications from families seeking federal support with SNAP, TANF as well as Medicaid. Duties include educating staff on standard procedures for determining ongoing eligibility, assigning and delegating tasks to improve customer service and tending to customer and employee complaints in a timely and proficient manner.

Conducted on the job training for staff. Primary duties included establishing training plans for new hires within the first 6-9 months to equip them with the tools necessary to function independently as well as organized refresher training for veteran staff, while fulfilling leadership and supervisory roles when deemed necessary.

Provided support to a high volume caseload to DFCS clients seeking support from TANF, SNAP and Medicaid. Reviewed and processed applications and reviews according to DFCS current guidelines while coordinating and performing eligibility determinations for other federal and social programs.

Worked primarily with patients diagnosed with Autism Spectrum Disorders and Mental Health Disorders. Assisted in Individual EDucation Plan development, provided input on determining student progress, maintained and organized documentation and patient files and delivered quality case to patients and their families.