Dynamic and detail-oriented Certified Pharmacy Technician with extensive experience at Walgreens and Covetrus Veterinarian Pharmacy. Proven ability in problem-solving and customer service, ensuring accurate prescription preparation and effective resolution of billing issues. Skilled in workflow optimization and maintaining confidentiality, contributing to enhanced operational efficiency and patient satisfaction.
Printed, sorted, and distributed orders to the appropriate departments.
Pulled drugs and accessories (syringes and alcohol pads) to fill orders, packaged drugs, printed labels, and properly labeled medicines for clinics and individual patients. Pass to the Pharmacist for verification.
Received prescriptions, entered prescriptions and patient profile into the computer system, filled and labeled the prescriptions. Passed prescriptions to the pharmacist for verification. I answered patients' questions about their prescriptions in person and on the telephone. Resolved third-party rejections and other billing issues. I made calls to providers to clarify prescription details. I also made patient adherence calls. Stock daily orders, conduct weekly bin reconciliations, and perform quarterly inventory. Administered and processed
COVID-19 tests. Administered COVID-19 and flu immunizations. Took payment for prescriptions, controlled over-the-counter drugs, and other merchandise. Performed other pharmacy duties as needed. Cleaned and vacuumed the work area. Performed opening and closing duties.
Processed photo orders, took Passport photos, and assisted customers with their photo orders on our self-serve photo equipment. Maintenance of photo lab equipment, ordered photo supplies. Refilled ink cartridges. took payment for merchandise. Also, helped at the front counter when needed.