GLORIA FORMAN
Tampa,Florida
Summary
Throughout my career, I have developed a reputation for being a problem-solver and effective communicator, with a keen eye for detail and the ability to work under pressure. I have experience leading teams and coordinating tasks to ensure successful outcomes.
Overview
27
27
years of professional experience
Work History
Resident Care Coordinator
Elysian Gardens
Tampa, Florida
02.2018 - 06.2026
- In this career, my duties include overseeing health care administration and staff management, and making sure staff members follow health care guidelines. I also monitors residents care needs. alerts wellness Director when a resident has a change in condition, addresses resident and family concerns. I am also responsible for aiding in the day to day operations in housing.
Switch Board Operator
Columbia Memorial Hospital
Hudson, Ny
05.2013 - 12.2017
- Operated multi-line switchboard to efficiently manage incoming calls and patient inquiries.
- Directed communications between departments, ensuring timely relay of critical information.
- Assisted patients and visitors by providing accurate directions and information about hospital services.
Mental Health Tech
WMC Health
Valhalla, NY
03.2013 - 03.2013
- Listen to patients concerns, observe their behavior, and record their condition. also report changes in patient health or behavior to medical staff. Lead patients in therapeutic and recreational activities.
Customer Care Agent
Fingerhut
Tampa, FL
03.2012 - 05.2013
- Resolved customer inquiries via phone and email, ensuring high levels of satisfaction.
- Processed orders and returns efficiently, maintaining accurate records in CRM system.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Mentored new team members on best practices for customer support and service excellence.
Resident Care Coordinator
Hanna Oaks ALF
Tampa, FL
05.1999 - 03.2012
- I organize care at assisted living and related facilities. I supervise staff and draw up a schedule that ensures hat all residents get the help they need with dressing, bathing, eating, and other daily functions.
Education
Other - CNA Classes
Dutchess Community College
Poughkeepsie, NY06.1996
High school or equivalent - undefined
Poughkeepsie High
Poughkeepsie, NY06.1989
Skills
- Project management, Data analysis, Budgeting and knowledge of call center operations and metrics - 10 years
- Communication, interpersonal, and problem-solving skills - 10 years
Timeline
Resident Care Coordinator
Elysian Gardens
02.2018 - 06.2026
Switch Board Operator
Columbia Memorial Hospital
05.2013 - 12.2017
Mental Health Tech
WMC Health
03.2013 - 03.2013
Customer Care Agent
Fingerhut
03.2012 - 05.2013
Resident Care Coordinator
Hanna Oaks ALF
05.1999 - 03.2012
Other - CNA Classes
Dutchess Community College
High school or equivalent - undefined
Poughkeepsie High