Gloria Garces
Santa Teresa
Summary
Empathetic Customer Service Specialist known for high productivity and efficient task completion. Skilled in problem-solving, conflict resolution, and time management which enable success in fast-paced environments. Excel at communication, active listening, and empathy to understand customer needs and provide exceptional service.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
Dicks sporting Goods
09.2013 - 03.2025
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Excelled in exceeding daily credit card application goals.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Took special orders in person and over telephone, generating additional revenue every month.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Performed data entry of customer orders into the company's order management system.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Improved customer service wait times to mitigate complaints.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Strengthened customer retention by offering discount options.
Education
Some College (No Degree) - Mass Communication And Abnormal Psychology
EPCC
El Paso, TXSkills
- Customer service
- Sales support
- Conflict resolution
- Employee training
- Problem solving
- Attention to detail
- Time management
- Employee coaching
Languages
Spanish
Full Professional
English
Professional
References
References available upon request.
Timeline
Customer Service Specialist
Dicks sporting Goods
09.2013 - 03.2025
Some College (No Degree) - Mass Communication And Abnormal Psychology
EPCC