Gloria Garcia
Litchfield Park,AZ
Summary
Enthusiastic team member willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
14
14
years of professional experience
Work History
Temp Level 1
Rio Salado Community College
Phoenix, AZ
06.2023 - Current
- Maintained and managed customer files and databases.
- Logged call information and solutions provided into internal database.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Fulfillment Associate
Amazon
8181 W Roosevelt St, Phoenix, AZ 85043
02.2021 - 02.2022
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Researched and extracted data to complete tasks.
- Defined problems to make decisions and moved forward to support quick resolution.
- Reduced drama and conflict of divisive behaviors to reach productive solutions.
Associate
In N Out Burger
1525 N Dysart Rd
02.2010 - 11.2018
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers.
Education
Maricopa Community Colleges - Rio Salado Community College
Avondale, AZSkills
- Teamwork and Collaboration
- Customer Care
- Microsoft Word
- Organization and Categorization
Additional Information
References:
Michelle Meadows
Success Coach • Community Development
RIO Northern
Michelle.Meadows@riosalado.edu
480-377-4210
Jose Cantu
Success Coach • Community Development
Rio Northern
Jose.Cantu@riosalado.edu
480-377-4230
Languages
Spanish
Native or Bilingual
Timeline
Temp Level 1
Rio Salado Community College
06.2023 - Current
Fulfillment Associate
Amazon
02.2021 - 02.2022
Associate
In N Out Burger
02.2010 - 11.2018
Maricopa Community Colleges - Rio Salado Community College