Gloria Garcia
Glendale Heights ,IL
Summary
Skilled in front desk operations and medical terminology, I significantly enhanced patient satisfaction at Progressive Medical Center. Leveraging telephone etiquette and appointment scheduling, I improved clinical workflow and fostered trust through compassionate customer service. My proactive approach to managing medical records and streamlining processes underscores my commitment to efficiency and patient care.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Progressive Medical Center
12.2021 - 04.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Assistant
A To Z Pediatrics
10.2017 - 10.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Increased efficiency in office by implementing digital filing system for patient records.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Improved clinical workflow with introduction of electronic health records system.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
Education
Medical Technology
Lincoln College of Technology
Melrose Park, IL02.2017
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Progressive Medical Center
12.2021 - 04.2023
Medical Assistant
A To Z Pediatrics
10.2017 - 10.2021
Medical Technology
Lincoln College of Technology
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