Gloria Givens
Millville,NJ
Summary
Self motivated and dependable to work remotely. Detail-oriented with ten plus years experience in hotel and property management. Organized with strong interpersonal and computer skills. Strong organizational and prioritization ability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Property Manager
Epac Property Management
02.2021 - Current
- Increased lease renewals with proactive communication and timely resolution of tenant issues.
- Developed strong relationships with tenants, fostering a sense of belonging and promoting community cohesion.
- Supervised maintenance staff to ensure timely completion of work orders, maintaining high level of resident satisfaction.
- Ensured compliance with all federal, state, and local housing regulations for legally compliant property management operations.
- Trained and mentored new staff members to ensure consistent delivery of exceptional property management services across the team.
- Administered operations to handle needs of more than 200 tenants across 3 property units.
General Manager
Ocean Sands Motel
04.2010 - 10.2020
- Managed daily operations for smooth functioning of hotel, ensuring high-quality standards in all departments.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Education
No Degree - General
Atlantic Cape Community College
Mays Landing, NJ01.2015
High School Diploma -
Middle Township High School
Cape May Court House, NJ09.2003
Skills
- Team leadership and supervision
- Financial reporting and analysis
- Customer service-focused
- Tenant relations management
- Networking and relationship building
- Project management proficiency
- Rent Collection and Processing
- Property Leasing
- Fair housing regulations knowledge
- LIHTC-Affordable housing programs knowledge
- Microsoft Office
- Staff Management
- Exceptional oral and written communication skills
- Compliance Monitoring
Certification
LIHTC Certification
Timeline
Community Property Manager
Epac Property Management
02.2021 - Current
General Manager
Ocean Sands Motel
04.2010 - 10.2020
No Degree - General
Atlantic Cape Community College
High School Diploma -
Middle Township High School
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