Gloria Gonzales
Portland,OR
Summary
Dynamic, outgoing customer service professional with extensive customer service experience. Hardworking and passionate with strong organizational skills. Demonstrates strong teamwork, problem-solving, and time-management skills. Proven ability to resolve issues with patience and empathy, committed to delivering exceptional service in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Gate/Ticket Agent
Delta Airlines
Portland, OR
04.2022 - Current
- Use computerized ticketing systems to process ticket orders accurately and securely.
- Resolve customer complaints promptly while maintaining a professional demeanor and positive company image.
- Streamlined the check-in process for faster boarding times and improved passenger experience.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
Front Desk Receptionist
Homewood Suite by Hilton Hotels
Portland, OR
04.2021 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Dispatcher
All About Flagging
Portland, Or
10.2018 - 04.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Sale Representative
APEX
Portland, OR
09.2015 - 10.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sale Representative
Link Tech
Portland, OR
05.2014 - 01.2015
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Cultivated new customer relationships using cold calls, professional networks, and strategic interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Medical Assistant - Medical
Concorde Career Institute
Portland, OR06-2004
Phlebotomy Certificate - Phlebotomy
Clark Community College
Vancouver, WA06-1999
High School Diploma -
Roosevelt High School
Portland, OR09-1997
Skills
- Customer Service-oriented
- Data entry
- POS systems
- Ticket sales
- Basic computer skills
- Strong interpersonal skills
- Problem-solving abilities
- Effective communication
Timeline
Gate/Ticket Agent
Delta Airlines
04.2022 - Current
Front Desk Receptionist
Homewood Suite by Hilton Hotels
04.2021 - 07.2022
Dispatcher
All About Flagging
10.2018 - 04.2021
Sale Representative
APEX
09.2015 - 10.2018
Sale Representative
Link Tech
05.2014 - 01.2015
Medical Assistant - Medical
Concorde Career Institute
Phlebotomy Certificate - Phlebotomy
Clark Community College
High School Diploma -
Roosevelt High School