Lapourcher Pitts
Bartlett,TN
Summary
Highly-motivated employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Ticket & Gate Agent
Delta Air Lines, Inc
Memphis, TN
06.2023 - Current
- Monitored airport security regulations and ensured that all passengers were compliant with safety procedures.
- Provided clients with assistance in preparing required travel documents and forms.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Performed administrative duties such as filing paperwork or entering data into computer systems.
- Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.
Loop Executive Assistant
Lyft Inc.
Nashville, TN
09.2018 - 11.2022
- Collaborated with internal team members to resolve escalated customer concerns as a loop executive assistant
- Generated reports detailing sexual harassment and assault finding for cross functions with Uber to offboard flagged drivers and riders
- Developed effective improvement plans in alignment with goals and specifications
- Resolved driver issues related to pay and onboarding.
Human Resource Specialist
US Army
Nashville, TN
08.2010 - 11.2022
- Conducted workplace compliance training to reduce liability risks and operate effectively
- Managed insurance, pension plan, vacation, leave and soldier assistance programs
- Managed soldier’s rankings by submitting required personnel files for promotion and demotion
- Managed and scheduled funeral honor services for veterans
- Developed and implemented new employee onboarding process.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
Universal Banker
US Bank
Mount Juliet, TN
02.2016 - 10.2018
- Educated customers about the features of different types of bank accounts available.
- Developed and oversaw events to bring in customers and promote products.
- Developed asset protection strategies for clients.
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
Education
Associate of Science - General Studies
Southwest Tennessee Community College
Memphis, TN12-2023
Associate of Science - Aviation
Southwest Tennessee Community College
Memphis, TNSkills
- Security Awareness
- Detail Oriented
- Decision-Making
- Benefits Administration
- Policies Implementation
- Personnel Engagement
- Customer Relations
- Customer Service
- Financial Services
- Ethical Standards
- De-Escalation Techniques
- Negotiation Management
- Task Prioritization
- Policies Implementation
- Regulatory Compliance
- Quality Control
- Computer Skills
- Document and Records Management
- Conflict Mediation
- Calm Under Pressure
- Problem Resolution
- Account Updates
- Microsoft Office Expertise
- Office Equipment Proficiency
- Customer Service Excellence
- CRM Software
- Shipping and Receiving Understanding
- Product Knowledge
- Relationship Building
- Understanding Customer Needs
- Issue and Complaint Resolution
- Financial Planning
- Performance Tracking
- Wealth Management
- Financial Advising
Additional
Willing to relocate.
References
References available upon request.
Timeline
Ticket & Gate Agent
Delta Air Lines, Inc
06.2023 - Current
Loop Executive Assistant
Lyft Inc.
09.2018 - 11.2022
Universal Banker
US Bank
02.2016 - 10.2018
Human Resource Specialist
US Army
08.2010 - 11.2022
Associate of Science - General Studies
Southwest Tennessee Community College
Associate of Science - Aviation
Southwest Tennessee Community College