Gloria Gonzalez
Reno,United States
Summary
Proven Security Officer with a strong background in maintaining safety and providing superior customer service, as demonstrated at Alert Security. Skilled in CCTV surveillance and relationship building, I excel in emergency response and threat analysis, ensuring a secure environment for all. My proactive approach has significantly reduced incidents, underscoring my commitment to security excellence.
Overview
14
14
years of professional experience
Work History
Security Officer
Alert Security
Reno, NV
07.2020 - 05.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Custodial
Reno Behavioral Healthcare Hospital
Reno, NV
05.2018 - 05.2019
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
Security Officer
Securitas Security Services USA
Lake Tahoe
02.2010 - 07.2011
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Education
Diploma -
San Lorenzo High School
San Lorenzo, CA06.1978
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- Superior customer service
- Surveillance
- Emergency response
- Complex Problem-solving
- Relationship building and management
- Theft prevention training
- Dispatch
Timeline
Security Officer
Alert Security
07.2020 - 05.2024
Custodial
Reno Behavioral Healthcare Hospital
05.2018 - 05.2019
Security Officer
Securitas Security Services USA
02.2010 - 07.2011
Diploma -
San Lorenzo High School