Gloria Hernandez
Peoria,USA
Summary
An individual that's been working in the hospitality services for over 10 years. Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests. Dynamic and compassionate professional with extensive experience at OSF Saint Francis Medical Center, excelling in patient relations and communication.
Overview
10
10
years of professional experience
Work History
Guest services concierge- Nursing Operations Support Representative
OSF Saint Francis Medical Center
03.2018 - Current
- Responsibilities: Greet all visitors entering the hospital and politely ask if they needed any assistance getting to their destination. Use the EPIC system to look up information that was needed to direct patients or visitors in the right direction. Also acted as a liaison between clinical staff and patients/visitors in order to deliver proper communication. Work in a fast paced environment where it was required to multitask at times and quickly adapt to change when needed. Worked in procedural waiting areas, secured units, and ICU units.
- Reason for leaving: College hours changed to full time.
Executive Concierge Lounge Attendant
Peoria Pere Marquette Marriott
02.2024 - 09.2026
- Responsibilities: Set up the food, lounge, mini bar, and snacks. Greet customers as they walk in, and maintain a relationship with the customer while there. Bus tables when necessary. Prepare alcohol cocktails. Wash and polish used dishware. Stock all items in the lounge as needed. Be proactive and assist if a guest needs anything. Plan events for the Lounge such as, taco night, movie night, game board night and wine night. Innovative ideas to make the lounge exceed expectations. Handle events of the lounge Club for higher level clients and build connections.
- Reason for leaving: Professional growth
Front Desk Receptionist
Express employment professionals
06.2023 - 06.2024
- Responsibilities: Assist with administrative and clerical work, sort customer files, answer phone calls, keep track and schedule appointments, make copies of documents for the intake specialist, act as a liaison between the customer and the intake specialist.
- Reason for leaving: Temp position/no benefits
Breakfast Server/Cashier
Johnny’s Italian Steakhouse
03.2021 - 03.2023
- Responsibilities: Set up breakfast buffet station, serve guests drinks, ring them up, clean tables, tear down breakfast buffet.
- Reason for leaving: Personal Growth
General Assembler
Rivian
06.2022 - 09.2022
- Responsibilities: Working together with a team, assemble or attach vehicle components, position or align components and parts with vehicles on the assembly line, put together parts to build more complex units, read and understand assembly instructions and follow established production procedures.
- Reason for leaving: Medical Leave
Ramp Agent
Quantem Aviation
02.2022 - 06.2022
- Responsibilities: Facilitate the processes of loading and unloading of containers from aircraft and warehouses. Assisting in the arrival and departure of the aircraft to the gate
- Reason for leaving: Switched to Full time, odd hours
Bank Teller
United Community Bank
05.2021 - 01.2022
- Responsibilities: Ring up customers, assist with cash ins and cash outs as well as depositing and changing checks. Answer phone calls and perform many clerical duties.
- Reason for Leaving: Moving out of Country
Public area attendant
Holiday Inn Hotel & Suites
06.2017 - 02.2018
- Responsibilities: Keep all lobbies and public facilities (such as lobby restrooms, the front desk, pool and fitness rooms, elevators, parking lot and offices) in a neat and clean condition. I promoted a positive image of the property to guests and showed to be pleasant, honest, and friendly. I also addressed guest requests and problems.
- Reason for leaving: Pursuing a career in the medical field
- Phone: (309) 698-3333
Sales associate
Bergner’s
10.2016 - 01.2017
- Responsibilities: Greet customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals.
- Reason for leaving: seasonal.
- (309) 692-4024
Education
Associates in Arts - Communication
ILLINOIS CENTRAL COLLEGE
Peoria, IL04-2026
Skills
- Bilingual (English and Spanish), great communicator, exceptionally reliable, multitask, ability to work under pressure, leadership, quickly adapt to change, compassionate, EPIC software knowledge, handle finances, handle cash, understanding of computers, Excel, Microsoft programs, innovation, and very responsible
Accomplishments
Dean's list Fall 2025 ICC
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Executive Concierge Lounge Attendant
Peoria Pere Marquette Marriott
02.2024 - 09.2026
Front Desk Receptionist
Express employment professionals
06.2023 - 06.2024
General Assembler
Rivian
06.2022 - 09.2022
Ramp Agent
Quantem Aviation
02.2022 - 06.2022
Bank Teller
United Community Bank
05.2021 - 01.2022
Breakfast Server/Cashier
Johnny’s Italian Steakhouse
03.2021 - 03.2023
Guest services concierge- Nursing Operations Support Representative
OSF Saint Francis Medical Center
03.2018 - Current
Public area attendant
Holiday Inn Hotel & Suites
06.2017 - 02.2018
Sales associate
Bergner’s
10.2016 - 01.2017
Associates in Arts - Communication
ILLINOIS CENTRAL COLLEGE