Gloria Hutchinson
Kansas City,MO
Summary
Dedicated housekeeping professional with proven expertise in cleaning techniques, health and safety compliance, and guest relations. Committed to enhancing guest experiences through effective staff training and efficient inventory management.
Overview
22
22
years of professional experience
Work History
House Keeper
Marriott
Kansas City, MO
09.2025 - 03.2026
- Cleaned and sanitized guest rooms, ensuring adherence to Marriott's quality standards.
- Managed inventory of cleaning supplies, optimizing usage and reducing waste.
- Assisted in training new housekeeping staff on best practices and procedures.
- Reported maintenance issues promptly to enhance guest experience and safety.
House Keeping Supervisor
Hampton Inn By Hilton
Kansas City, MO
10.2023 - 06.2025
- Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Trained and mentored new staff on cleaning procedures and safety protocols.
- Coordinated room assignments and inspections to optimize workflow efficiency.
- Implemented inventory management practices for cleaning supplies and equipment.
- Conducted regular audits of guest rooms and common areas for quality assurance.
- Developed training materials to enhance team performance and consistency in service delivery.
- Resolved guest complaints promptly, enhancing overall customer experience ratings.
- Collaborated with maintenance team to address facility issues impacting housekeeping services.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
Sandwich Artist
SUBWAY®Restaurants
Kansas City, MO
01.2014 - 04.2016
- Prepared sandwiches according to customer specifications, ensuring quality and freshness.
- Maintained cleanliness and organization of food preparation area, adhering to safety standards.
- Assisted in inventory management by restocking supplies and minimizing waste.
- Collaborated with team members to enhance customer service experiences during peak hours.
- Trained new employees on sandwich preparation techniques and operational procedures.
- Implemented efficient workflow strategies to improve order turnaround time during busy shifts.
- Ensured compliance with health regulations by conducting regular sanitation checks throughout the shift.
- Developed promotional displays to increase sales of featured menu items and specials.
Marketing Specialist
Arrows Cleaners
Kansas City, MO
01.2004 - 11.2007
- Developed and implemented targeted marketing campaigns to increase brand awareness.
- Analyzed customer data to refine marketing strategies and enhance engagement.
- Collaborated with cross-functional teams to create promotional materials and content.
- Managed social media accounts, driving community interaction and customer feedback.
Education
No Degree - Rotc
Northeast High
Kansas City, MO06-2022
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Vacuuming
- Cleaning bathrooms
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Kitchen cleaning
- Residential cleaning
- Hospitality background
- Dusting furniture
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Folding clean laundry
- Window cleaning
- Customer-oriented
- Physically strong
- Sorting and washing laundry
- Waste disposal
- Interior and exterior cleaning
- Complex Problem-solving
- Restroom detailing
- Guest relations
- FLUENT IN [LANGUAGE]
- Chemical handling
- Laundry management
- Window washing
- Exceptional communicator
- Staff training
Accomplishments
started the hampton inn within 6 months i became employee of month 3 moths later i was supervisor the marriott i started becane employee of moth with in 3 months subway i i literally just did everything arrows we was a team there was no who doing great we all was great
Languages
English
Professional Working
Timeline
House Keeper
Marriott
09.2025 - 03.2026
House Keeping Supervisor
Hampton Inn By Hilton
10.2023 - 06.2025
Sandwich Artist
SUBWAY®Restaurants
01.2014 - 04.2016
Marketing Specialist
Arrows Cleaners
01.2004 - 11.2007
No Degree - Rotc
Northeast High