Gloria Ingram
Birmingham,AL
Summary
Motivated and dependable professional with extensive experience in leadership, operations management, and customer services. Proven ability to manage teams, handle high-volume responsibilities, and communicate effectively across all levels of an organization. Skilled in problem-solving, data tracking,and delivering exceptional customer experience,
Highly adaptable and tech-savvy with the ability to work independently in remote environment while maintaining productivity, organization, and strong communication, Seeking a remote opportunity where i can contribute my skills in customer support,operations,or administrative services.
Overview
8
8
years of professional experience
Work History
Lead Assistant Manager
Rack Room Shoes Inc.
03.2021 - Current
- Led team in achieving operational goals, enhancing overall store performance and customer satisfaction.
- Developed training programs for new staff, promoting skill development and ensuring consistent service quality.
- Managed daily operations including scheduling ,payroll reporting and shift coverage in a high-volume retail environment.
- Implemented visual merchandising strategies, optimizing product displays to increase customer engagement and sales.
- Mentored junior staff, fostering a collaborative work environment focused on professional growth and teamwork.
- Enhanced customer experience by addressing concerns promptly and ensuring high standards of service delivery.
- Built strong relationships with customers through positive attitude and attentive response.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
Lead Assistant Manager
Andy Frain Services
01.2018 - 12.2021
- Oversaw operations across multiple locations,ensuring high-quality service delivery.
- Managed scheduling staffing and compliance with company policies and procedures
- Enhanced team productivity by implementing efficient work processes and streamlining operations.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Developed and maintained a high-performing team, providing ongoing training and support.
- Maintained open lines of communication between employees and management to address concerns proactively before they escalated into larger issues or impacted morale negatively.
Education
Bachelor of Science - Music
University of Alabama At Huntsville
Huntsville, ALHigh School Diploma -
Demopolis High School
Demopolis, AL05-2008
Skills
- Strong communication across teams
- Administrative and reporting experience
- Ability to multitask and manage responsibilities independently
- String client communication and problem solving
- Experience handling reports, documentation,and compliance
Timeline
Lead Assistant Manager
Rack Room Shoes Inc.
03.2021 - Current
Lead Assistant Manager
Andy Frain Services
01.2018 - 12.2021
Bachelor of Science - Music
University of Alabama At Huntsville
High School Diploma -
Demopolis High School