Gloria Kent
Dallas,TX
Summary
Resourceful Apartment Manager experienced in balancing tenant needs and operational efficiency. Enhanced property performance through effective tenant relations, facility management, and financial oversight. Focused on maximizing occupancy rates by implementing strategic marketing and lease management initiatives.
Overview
9
9
years of professional experience
Work History
Apartment Manager
Aspen Heights Apartments
Alberta, CDN
11.2016 - 02.2026
- Oversaw daily property operations to ensure efficient tenant relations. involving tenants, subcontractors and property management.
- Managed tenant relations and resolved concerns to enhance tenant satisfaction.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Responded promptly to emergency maintenance requests from tenants 24 hours a day 7 days a week.
- Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
- Coordinated move-outs, cleanings, and move-ins to reduce vacancy periods between residents.
- Monitored building security systems, including alarms and cameras.
- Performed regular walkthroughs of each unit to identify potential issues or hazards that require attention.
- Conducted property inspections to ensure compliance with safety standards.
- Oversaw property maintenance and coordinated repairs with service teams.
- Developed and enforced policy to ensure tenant satisfaction.
- Followed strict budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify problem tenants.
- Recommended clarifications and changes in program policies to director of property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
Education
Del Paso High School
Walnut, CASkills
- Property management
- Tenant relations
- Leasing
- Vendor management
- Maintenance coordination
- Property inspections
- Safety compliance
- Building security
- Eviction processing
- Tenant eligibility determination
- Emergency response planning
- Crisis management
- Conflict resolution
- Customer relationship management
- Resident support
- Manage rentals
- Accounts receivable
- Preventive Maintenance
- Vendor coordination
- Construction project oversight
- Oversee maintenance
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Active listening
- Effective communication
- Customer service orientation
- Complaints investigation
- Reliability
- Self-motivation
- Cost control
- Card key management
- Tenant challenge resolution
- Excellent communication
- Vendor supervision
- Customer service orientation
- Complaints investigation
- Self motivation
- Cost control
Timeline
Apartment Manager
Aspen Heights Apartments
11.2016 - 02.2026
Del Paso High School