Gloria Lopez

Provide general assistance and advocacy related to supportive and social services to all clients including families, the elderly, disabled and youth. Provide up-to-date information and clarification regarding supportive service programs. Interview clients’ needing supportive services; complete intake records and develop and implement service plans. Provide case management services as needed. Act as advocate on clients’ behalf with outside agencies. Inform clients about availability of employment and services, how to apply. Promote a positive social climate that fosters clients’ psychosocial well-being by developing, implement and monitor educational and therapeutic programs for client participation. Organize and coordinates special functions, meetings, and trainings. Provide tenant transportation as required. Interfaces, through public speaking engagements and other means, with a variety of other agencies and the public relating to the access, maintenance, and expansion of the family services network.

• Conduct intake assessment, needs assessment, treatment planning, and reassessment services
• Provide day-to day support, supervision, and performance review for client navigators
• Review client cases with client navigator and provide advice, direction, and support as needed
• Organize client navigator training sessions
• In most cases, provide clinical supervision to client navigators
• May meet with client along with client navigator after primary care physician appointments to review and update care plan.
• Screen clients for eligibility for direct and support services and refer clients to needed services, such as mental health, housing, crisis, and employment assistance

• Coordinated and supervised local SCSEP program, implementing policy and procedures (administrative and operational) forms for local project, staff, and host agencies
• Conducted periodic onsite evaluations of local host agency projects to ensure all activities are incompliance with SCSEP policies and contract requirements
• Oversee accurate enrollment of SCSEP participants, including all documentation and data entry
• Reviewed and verified bi-weekly payroll time sheet transmittal, including generating and distributing
• Provided supportive, social services, and health, including housing and transportation referrals
• Coordinated and facilitated monthly participants training meetings, recruiting guest speakers
• Conducted regular site visits to ensure client safety and hosted agency meeting program requirements
• Recruited and maintained client caseload as per program allocation