Janet Sandoval
Bakersfield,CA
Summary
Maintain efficient program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
18
18
years of professional experience
Work History
Housing Specialist
Housing Authority Of Kern
Bakersfield, CA
09.2021 - Current
- Communicated with housing managers and rental agencies on behalf of clients.
- Responsible for processing 30-40 annual recertification monthly.
- Serviced 400 Section-8 participants' cases.
- Verify clients eligibility.
- Recommended outreach programs to assist with clients success in the program.
Communications Specialist
Gravis Law
Richland, WA
10.2020 - 01.2021
- Developed and strengthened relationships with internal and external partners to achieve collective goals and objectives.
- Managed multiple projects and tasks simultaneously while managing client expectations.
- Navigated through computer systems to review information and respond appropriately to callers.
- Answered 40-60 incoming calls daily and provided highest level of professionalism and knowledgeable service to every customer.
Quality Control Inspector
Sun Pacific Shippers
Bakersfield, CA
07.2017 - 07.2020
- Trained newly hired employees by explaining company procedures, job duties, and performance expectations.
- Wrote detailed reports outlining performance, quality, and defect rates twice a day.
- Inspected and repaired products to meet project expectations.
- Completed evaluations by properly using various gauges, tools and equipment.
Membership Consultant
In-Shape Health Club
Bakersfield, CA
07.2013 - 06.2018
- Met with individuals to discuss unique needs and budget levels.
- Oversaw membership data system to keep information updated and complete.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
- Generated sales by prospecting 50-75 new leads daily, making over 500 cold calling weekly and negotiating advantageous deals.
- Attended 50-70 appointments per week.
Safety Attendant
Sunview Cold Storage
McFarland, CA
12.2010 - 06.2013
- Monitored permits, conditions, and 90 workers to insure compliance.
- Inspected premises and work of personnel to identify issues or non-conformity.
- Supervised safe handling, storage and disposal of hazardous materials.
- Assisted companies with rectifying safety and hazard issues.
- Analyzed job and worksites and reported on hazards, recommendations and successful corrections.
- Conducted safety briefings at beginning and end of shifts to inform crews of daily task safety hazards.
Server
Perkos Cafe and Grill
Delano, CA
02.2006 - 08.2010
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
High School Diploma -
Delano High School
Delano, CA06.2005
Skills
- Program coordination
- Verbal and Written Communication
- Relationship Building
- Client Needs Assessments
- Strong Customer Service
- Eligibility Requirements
- Application Processes
- Workflow Management
- Leadership
- Government Subsidy Programs
- Client and Family Interviews
- Collaboration and Teamwork
- Case Management
- Maintaining Client Records
- Data Collection and Entry
- Community Outreach Programs
- Microsoft Office
- Yardi
- Bilingual (fluent in Spanish and English)
- Fraud Prevention
Timeline
Housing Specialist
Housing Authority Of Kern
09.2021 - Current
Communications Specialist
Gravis Law
10.2020 - 01.2021
Quality Control Inspector
Sun Pacific Shippers
07.2017 - 07.2020
Membership Consultant
In-Shape Health Club
07.2013 - 06.2018
Safety Attendant
Sunview Cold Storage
12.2010 - 06.2013
Server
Perkos Cafe and Grill
02.2006 - 08.2010
High School Diploma -
Delano High School
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