Gloria Lopez

• Coordinated daily cleaning schedules for residential and commercial clients, ensuring timely and efficient service delivery.
• Executed floor care including sweeping, mopping, and vacuuming across facilities.
• Performed restroom cleaning, ensuring sanitation of toilets, sinks, showers, and mirrors.
• Developed customized cleaning plans based on client preferences.
• Assisted with special cleaning projects at client sites.
• Assisted on special cleaning or maintenance projects as required.
• Established strong relationships with repeat customers to enhance loyalty.

1. Assist Members Contacting the Credit Union by Telephone/Email

• Handled high contact volumes, directly supporting department and credit union goals for contact center performance.
• Researched and provided information to members on account and service inquiries, enhancing member satisfaction.
• Be knowledgeable of and provide information to members and potential members on all credit union services and products, to include but not limited to savings, checking, loans, electronic services and channels, wires, stop payments, debit card transactions/issues, copies of statements and checks, cross account transfers/set up, term shares, check orders etc.
• Process debit and credit card fraud and dispute claims.
• Process Debit Card Limit resets daily by returning previously increased members' debit card limit to the standard limits.
• Remove any restrictions per member request for international purchases
• Documented member comments, inquiries, and complaints in workflow software to streamline service and improve response times.

• Ensured prompt, accurate member service and transactions to enhance customer satisfaction.
• Evaluated staff decisions on cashing and accepting checks and drafts within established authority limits.
• Investigated staff out of balance conditions, instituted corrective procedures, and ensured daily staff and vault balance while securing all monies according to established procedures.
• Adheres to dual control processes and audits cash drawers as required.
• Performs procedures for opening and closing of operations, including vault, alarm, and door duties.
• Reconciled branch reports and GL accounts.
• Assisted in training and developing employees to improve overall team competency and service quality.

• Oversaw aesthetic operations in medical center
• Operated lasers and equipment for medical treatments
• Prepare injections for botox and fillers
• Assist doctor with aesthetic procedures
• Recommended skincare products tailored to individual patient needs
• Responded to phone inquiries and scheduled patient appointments
• Maintained aesthetic office environment to promote a calming patient experience