Gloria Machado Leon
Miami,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Sharp and energetic tour guide with degrees in history and communications. Natural at public speaking with bilingual abilities and good understanding of sign language. Native to Cuba with in-depth knowledge of historical sites, events and figures of area. Friendly and engaging Tour Operator with a successful career leading tours of Cuba. Known for commitment to ensuring exceptional guest experiences. Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences. Detail-oriented Tour Operator with a passion for sharing the history of Cuba with guests. Drives sales through excellent customer service skills. Adept with coordinating payments. Experienced Cubaoutings CEO with over 8 years of experience in Tourism. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
1
1
year of professional experience
3
3
Languages
Work History
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Utilized social media, email and web to notify people of sales promotions, events and product launches.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Increased customer engagement through social media.
- Created videos and managed YouTube channel to strengthen company reputation.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Tourist Taxi Driver
Taxi Company
Matanzas , Matanzas
02.2018 - 02.2019
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Arrived on time to customer appointments.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Upheld high standards of cleanliness, sanitation and service.
- Transported high-value clients with professionalism and discretion.
- Provided mobility to assistance to disabled passengers.
Education
No Degree - Italian Language
Federico Engels Foreign Language School
Matanzas English Language And Literature
Camilo Cienfuegos University of Matanzas
Matanzas, Cuba07.2010
Skills
- Good Telephone Etiquette
- Multitasking Abilities
- Decision Making
- Excellent Communication
- Dependable and Responsible
- Teambuilding
- Teamwork and Collaboration
- Planning and Coordination
- Social Media Platforms
- Media Kit Creation
- Social Media Engagement
- Digital Media
- Social Media Monitoring
- Public Relations
- Interpersonal Skills
- Facebook, Instagram, LinkedIn
- Attention to Detail
Languages
Italian
Limited Working
Spanish
Native or Bilingual
English
Professional Working
Timeline
Tourist Taxi Driver
Taxi Company
02.2018 - 02.2019
No Degree - Italian Language
Federico Engels Foreign Language School
English Language And Literature
Camilo Cienfuegos University of Matanzas
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
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