Gloria Maldonado
Palm Desert,USA
Summary
Passionate and adaptable administrative professional with a love for organization, problem-solving, and helping others. A quick learner with excellent time management skills, I thrive in fast-paced environments and am committed to continuous growth and learning. Recognized for my ability to adapt quickly, I bring a positive attitude, strong interpersonal skills, and a genuine enthusiasm for supporting teams and clients. Known for my versatility and dedication, I am eager to contribute to organizational success through proactive and efficient administrative support.
Overview
10
10
years of professional experience
Work History
Associate Banker
JPMorgan Chase
09.2025 - Current
- Oversaw client account management, ensuring transaction accuracy and adherence to banking regulations.
- Facilitated client account inquiries, delivering exceptional service and support.
- Executed comprehensive financial assessments to determine client needs and recommend appropriate banking products.
- Cultivated junior bankers' skills through training and mentorship, enhancing team collaboration and performance.
Externship Administrator
Mayfield College
09.2023 - 09.2025
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Meet with students to create resumes
- Data entry/ Invoice log
- Developed a comprehensive evaluation process for post-externship reflection, allowing students to assess their growth and identify areas for improvement.
- Developed an effective tracking system to monitor student progress throughout their externship experiences.
- Evaluated and revised externship policies and procedures to reflect best practices and legal requirements.
- Facilitated externship orientations and workshops to prepare students for their placements, resulting in improved extern performance and engagement.
- Assisted externs in identifying and articulating skills and experience gained during their placements, aiding in their career advancement.
- Updated and maintained externship database, ensuring accurate tracking of placements and outcomes.
Peer Support Specialist
MFI Recovery
04.2022 - 08.2023
- Enhanced client recovery by providing emotional support and practical guidance.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Medication distribution
- Assisted patients with telehealth appointments.
- Updated medication
- Responded to 51/50
Front Office Administrative Assistant
Mayfield College
Cathedral City, CA
04.2021 - 04.2022
- Developed positive relationships with students through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
- Contributed to a professional office environment by greeting visitors courteously and directing them to the appropriate personnel or resources.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Monitored office supplies by checking inventory and placing orders.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
Bank Teller
Wells Fargo Bank
La Quinta, CA
12.2015 - 05.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Enhanced branch sales through cross-selling bank products and services to customers.
Education
CPT I -
Wagner Training Institute
08.2011
Medical Assisting -
Milan Institute
04.2011
High School Diploma -
Coachella Valley High School
06.2010
Skills
- Detail Oriented with Quality Assurance
- Cash Handling
- Medical Experience
- Excellent Customer/Employee Relations
- Budgeting and Inventory
- Telephone Etiquette
- Scheduling
- Data Entry
- Invoices
- Insurance Eligibility and Verification
- Billing and Payment Posting
- Multi-Tasking
- Proficient with Microsoft Office
- Employment Verifications
- Decision-making
- Team building and leadership
- Personable and approachable
- Document management
- Work Planning and Prioritization
- Time management
- Deadline adherence
- Data analysis
- Problem-solving
- Bookkeeping
- Timesheet processing
- Events coordination
- Continuous improvement
- Operations management
Timeline
Associate Banker
JPMorgan Chase
09.2025 - Current
Externship Administrator
Mayfield College
09.2023 - 09.2025
Peer Support Specialist
MFI Recovery
04.2022 - 08.2023
Front Office Administrative Assistant
Mayfield College
04.2021 - 04.2022
Bank Teller
Wells Fargo Bank
12.2015 - 05.2019
CPT I -
Wagner Training Institute
Medical Assisting -
Milan Institute
High School Diploma -
Coachella Valley High School