Gloria Maldonado
Houston,TX
Summary
Compassionate Phlebotomist with 2-3 years of experience in healthcare settings. Skilled in venipuncture techniques and patient interaction, ensuring accurate specimen collection while maintaining patient comfort. Delivers professional care and fosters a calm environment during procedures. Dedicated to providing safe, accurate, and comfortable patient care while maintaining professionalism and confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Phlebotomist
Biolife Plasma Services
Houston, TX
09.2025 - 09.2026
- Collected blood samples following strict safety protocols to ensure patient health and compliance.
- Monitored donor reactions during procedures, providing immediate support to enhance comfort and safety.
- Trained new staff on phlebotomy techniques and best practices for donor care and safety.
- Processed donor information using electronic medical records system, maintaining accuracy and confidentiality.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Insurance Agent
AMAX Insurance CO.
Houston, TX
07.2023 - 04.2024
- Cultivated client relationships through proactive customer service and consistent follow-ups.
- Supported customers with inquiries and order placements to ensure satisfaction.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Delivered personalized service to enhance sales and elevate customer experience.
Insurance Agent
Allstate Insurance CO.
Houston, TX
09.2022 - 07.2023
- Provided support to call-in customers, resolving inquiries and processing orders.
- Achieved or exceeded company-defined sales quotas.
- Developed, maintained and utilized diverse client base.
- Cultivated and managed a diverse client base to ensure tailored insurance solutions.
Waitress
Jonathan's The Rub
Houston, TX
08.2021 - 08.2022
- Navigated fast-paced environment, managed multiple priorities while mastering new procedures Worked flexibly to cater for special functions
- Delivered genuine hospitality and greeted customers upon arrival
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Waitress
Jimmy Changa's
Katy, TX
03.2021 - 08.2022
- Checked in with customers to assist with their needs and requests.
- Worked in fast-paced environment, managed multiple priorities while adapting to new procedures efficiently.
- Executed company policies and safety standards, maintaining cleanliness and safety of workspace and equipment.
- Refilled server stations with necessary supplies during shifts
Delivery Driver
Waitr Inc
Richwood, TX
12.2019 - 01.2021
- Executed scanning, tracking, and documentation procedures to ensure accuracy and minimize errors. Collected and delivered products according to delivery instructions, ensuring customer satisfaction. Achieved timely deliveries while operating independently in fast-paced environment.
- Delivered food orders efficiently to ensure customer satisfaction and timely service.
- Maintained accurate records of deliveries and addressed any discrepancies promptly.
- Navigated routes effectively using GPS technology to optimize delivery times.
Education
Phlebotomy - Phlebotomy
Brazosport College
Richwood, TX01-2020
High School Diploma -
Northbrook High
Houston, TX06-2010
Skills
- Patient interaction, Blood sample collection, Verbal communication, Clinical environment, Multilingual, Task prioritization
- Customer service
- Communication skills
- Blood collection techniques
- Bilingual
- Food service
- Dining experience
Certification
- Licensed Property and Casualty Insurance Agent - Renewed February 2024
- Licensed Phlebotomist - 2019
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomist
Biolife Plasma Services
09.2025 - 09.2026
Insurance Agent
AMAX Insurance CO.
07.2023 - 04.2024
Insurance Agent
Allstate Insurance CO.
09.2022 - 07.2023
Waitress
Jonathan's The Rub
08.2021 - 08.2022
Waitress
Jimmy Changa's
03.2021 - 08.2022
Delivery Driver
Waitr Inc
12.2019 - 01.2021
Phlebotomy - Phlebotomy
Brazosport College
High School Diploma -
Northbrook High