Gloria Martinez
Whittier,CA
Summary
Dynamic manager with extensive experience in store operations, team management, and customer service. Proven ability to train and mentor staff, resolve customer issues, and drive sales through effective relationship building.
References: Michael Ramirez
Phone: (562)-526-4886
Email: michaelramirez343434@gmail.com
Overview
46
46
years of professional experience
Work History
Key Holder/Manager
Joanns Fabric and Crafts
Whittier, CA
10.2000 - 05.2025
- Oversaw daily store operations and ensured adherence to company policies.
- Trained and mentored staff on customer service best practices and product knowledge.
- Managed inventory levels, conducted stock audits, and maintained organized displays.
- Accepted and processed customer returns.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Opened inventory boxes and restocked shelves.
- Established strong relationships with vendors, negotiating favorable terms to maximize profitability.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Closed registers by closing out register and preparing night deposit.
- Prepare online orders in a professional fashion
Senior Collector
First Financial Credit Union
West Covina, CA
06.1997 - 04.2010
- Established strong working relationships with clients by demonstrating empathy, professionalism, and commitment to finding mutually satisfactory resolutions.
- Collected on accounts 15-90 days delinquent. Worked with members to make and keep arrangements. Filed small claims, wage garnishments and liens.
- Prepared delinquent files with loan documents, credit reports, DMV paper work, payoffs and updating customer information.
- Reviewed and prepared loan documents for refinance consolidations, and loan modifications for loan committee.
- Assisted co workers and managed their work when needed
- Loan department, taking and reviewing loan applications, credit report evaluation.
- Assisted in Cali Center with incoming calls regarding members accounts, needs or problems.
- Provided exceptional customer service while resolving disputes or concerns related to billing issues or overdue payments.
- Maintained high volume of calls and met demands of busy and productive group.
Administrator in Advanced Planning Dept.
Rose Hills Mortuary
Whittier, CA
11.1990 - 02.1997
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Reviewed sales contract's
- Prepared and calculated employee's commissions and submitted to business office.
Representative
Wells Fargo
Los Angeles, CA
05.1979 - 09.1990
- Handled account receivables
- Prepared stocks and bonds
- Handled building parking fees for employees
- Opened new accounts
- Assisted with ATM machine and safe deposit
Education
Garfield High School
East Los Angeles, CA.Business
East Los Angeles College
East Los Angeles, CA.Accounting
Rio Hondo College
Whittier, CASkills
- Store operations
- Team management
- Task delegation
- Employee scheduling
- Strong leadership
- Customer service
- Training and mentoring
- Team building
- Staff training
- Store maintenance
- Employee oversight
- Teamwork
- Problem-solving
- Critical thinking
- Team building and motivation
- Relationship building
- Inventory and stocking
Timeline
Key Holder/Manager
Joanns Fabric and Crafts
10.2000 - 05.2025
Senior Collector
First Financial Credit Union
06.1997 - 04.2010
Administrator in Advanced Planning Dept.
Rose Hills Mortuary
11.1990 - 02.1997
Representative
Wells Fargo
05.1979 - 09.1990
Garfield High School
Business
East Los Angeles College
Accounting
Rio Hondo College