Robert Long
Dalton,GA
Summary
Dynamic retail professional with strong leadership skills, experienced as a Key Holder at Dollar General. Proven track record in enhancing customer satisfaction and team performance through effective training and mentoring. Adept in cash handling and inventory monitoring, consistently ensuring compliance with safety standards while fostering a collaborative work environment.
Overview
2026
2026
years of professional experience
Work History
Key Holder/manager
Dollar General
- Executed and resolved customer return procedures.
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Ensured compliance with all company policies and regulations by conducting regular audits and staff trainings.
- Opened inventory boxes and restocked shelves.
- Mentored junior employees by sharing knowledge about best practices in retail management.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Cook
Dairy Queen Grill & Chill
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained sanitary conditions in workspace, meeting health and safety guidelines.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
Package Handler
FedEx:Ground
11.2024 - Current
- Complied with safety standards to promote a safe working area.
- Increased efficiency in package management through organized techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
- Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
- Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.
- Contributed to reduction in workplace injuries, following strict adherence to lifting techniques and safety gear usage.
- Increased team morale with consistent encouragement and recognition for meeting daily targets.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Operated equipment while observing standard safety procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
Education
Coahuila Creek
Dalton, GA05.2024
Skills
- Store operations
- Team management
- Task delegation
- Employee scheduling
- Strong leadership
- Customer service
- Workplace safety
- Cash handling
- Customer service management
- Training and mentoring
- Team building
- Cash handling accuracy
- Staff training
- Inventory monitoring
- Store maintenance
- Loss prevention strategies
- Loss prevention
- Drawer counting
- Willingness to learn
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
- Organizational skills
- Active listening
- Adaptability and flexibility
Timeline
Package Handler
FedEx:Ground
11.2024 - Current
Key Holder/manager
Dollar General
Cook
Dairy Queen Grill & Chill
Coahuila Creek