Gloria Medina
Hudson,Florida
Summary
Adaptable Property Claims Adjuster with proficiency in Xactimate and Claims Center. Versatile and friendly to keep calm and collected in stressful circumstances. Adept at scoping and photographing properties for defects, preparing comprehensive reports and coordinating field investigations.
Exceptionally organized with outstanding communication abilities. Knowledgeable Management Experience with over 20+ years of leadership bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase positive member experience and loyalty. Organized and systematic with natural relationship-building and leadership talents.
Overview
21
21
years of professional experience
Work History
Property Claims Adjuster
USAA
Tampa, FL
04.2022 - Current
- Investigated property damage claims to determine coverage and liability.
- Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.
- Analyzed claim data such as photographs, diagrams, witness statements, and police reports.
- Prepared detailed written reports outlining investigation results.
- Negotiated settlements with claimants to resolve disputes.
- Assessed the value of damaged items based on market trends and depreciation factors.
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
- Ensured compliance with state regulations governing property damage insurance claims practices.
Associate Property Adjuster
USAA - P&C Auto Insurance
Tampa, FL
04.2021 - 08.2022
- Worked with clients to ensure timely completion of paperwork and claim processing.
- Prepared comprehensive reports outlining findings from investigations into property damage claims.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
Business Risk Manager
T-Mobile
Tampa, FL
01.2003 - 03.2020
- Analyzed and evaluated customer risk profiles to identify potential risks.
- Developed policies, procedures and processes for managing financial and operational risk.
- Implemented measures to mitigate identified risks and ensure compliance with applicable regulations.
- Collaborated with stakeholders across departments to develop effective risk management plans.
- Facilitated training sessions on best practices in risk operations management for staff members.
- Established relationships with external vendors and partners to support operational objectives.
- Participated in regular meetings with senior leadership team to discuss current initiatives.
- Identified areas of improvement in existing processes to ensure compliance with industry regulations.
- Conducted internal audits to evaluate performance against established standards.
- Collaborated with cross-functional teams throughout the organization to ensure high levels of customer satisfaction.
Education
Bachelor of Science - Business Administration, Human Resource Management
Colorado Technical University
Colorado Springs, CO10-2021
Skills
- Team Leadership
- Customer Relations
- Performance Evaluation and Monitoring
- Operations Management
- Teamwork and Collaboration
- Problem-solving abilities
- Human Resources
- Management Team Building
- Quality Assurance
- Employee Development
- Performance Improvement
- Hiring and Onboarding
- Coaching and Mentoring
- Employee Relations
Timeline
Property Claims Adjuster
USAA
04.2022 - Current
Associate Property Adjuster
USAA - P&C Auto Insurance
04.2021 - 08.2022
Business Risk Manager
T-Mobile
01.2003 - 03.2020
Bachelor of Science - Business Administration, Human Resource Management
Colorado Technical University
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