Open To Work
Gloria Melgar Saravia
Dicks Sporting Goods
Elk Grove,California
Work Preference
Job Search Status:
Open to workDesired Job Title
Operations ManagerAdministrative AssistantFront Office AssistantBanking Customer Service RepresentativeWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation:
Elk Grove, CaliforniaOpen to relocation:
NoImportant To Me
Work-life balanceCareer advancementCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time off401k match25
Years of experience
Work History
Assistant Store Manager Operations
5 Years 5 Months- Helped lead the store to earn five #1 District trophies,recognizing outstanding store performance within the district.
- Contributed to improved store shrink percentage through strong inventory controls, operational execution, loss prevention awareness, and team accountability.
- Selected to complete the 2025 ASM Summit, strengthening leadership and management development.
- Directed daily store operations with a focus on exceptional customer service, employee productivity, inventory accuracy, safety, and operational execution.
- Hired,trained,developed,and managed a team of approximately 100 teammates.
- Managed inventory levels and stock replenishment to support product availability and customer demand.
- Conducted operational audits, identified opportunities for improvement , and implemented corrective actions.
- Managed operational documentation, store-to-store transfers, and shipment receipts in accordance with company policies.
- Balanced workloads and assigned priorities based on corporate objectives and team capabilities.
- Proactively identified and resolved operational issues while maintaining a safe and secure environment for teammates and customers.
Assistant Store Manager Operations
2 Years 10 Months- Coached, supported, and developed team members while establishing clear expectations and accountability for results.
- Managed warehouse and stockroom operations, including returns-to-vendor,discontinued merchandise,and inventory processes.
- Oversaw point-of-sale operations,credit opportunities,brand standards,facilities maintenance , safety, inventory,and shrink controls.
- Managed scheduling and monitored staffing hours against operational requirements.
- Coordinated new-hire orientation and onboarding.
- Recruited,hired,trained,and developed employees to build a high-performing operations team.
- Managed employee performance using company reports, scorecards, and operational dashboards.
- Maintained positive customer relationships by responding promptly to service inquiries and concerns.
- Supported company initiatives designed to improve store maintenance and operational efficiency.
Assistant Store Manager Apparel
4 Years 11 Months- Led multiple merchandise departments with responsibility for customer experience, associate engagement,merchandising,and operational execution.
- Developed engaged teams capable of adapting to changing business needs and technology.
- Executed replenishment, merchandising,pricing and seasonal programs designed to support sales and profitability.
- Maintained merchandise assortments and pricing integrity in partnership with department leadership.
- Monitored weekly and monthly apparel priorities to ensure consistent execution.
- Coordinated management market visits and key account calls.
- Maintained current knowledge of products and services to strengthen customer support.
- Managed team workflow and productivity to meet or exceed service expectations.
- Facilitated communication across departments to improve customer support and store execution.
Assistant Store Manager Softlines
7 Years 4 Months- Managed approximately 50sales associates, 7team leaders.
- Improved profitability through effective sales training and identification of profit-and-loss opportunities.
- Prepared and reviewed profit-and-loss performance reports.
- Interviewed candidates,made staffing decisions,assigned responsibilities, and managed employee schedules.
- Trained employees in handling difficult and complex customer interactions.
- Led weekly store meetings and communicated priorities to employees.
- Oversaw merchandise pricing,and display standards.
- Designed floor plans and refreshed merchandise displays and signage to maximize merchandising effectiveness.
- Supported loss prevention initiatives by monitoring theft risks and reinforcing company standards.
- Implemented daily operating procedures to maintain a clean, organized, and properly stocked sales floor.
Merchandising and Pricing Lead for Kids Department
1 Year 3 Months- Organized store merchandise by size, style and color to improve presentation and customer accessibility.
- Executed monthly floor plans and Planograms.
- Maintained sales floor readiness and merchandising standards throughout the day.
- Managed daily replenishment to improve product and size availability.
Education
High School Diploma
Skills
Store & Retail Operations
Team Leadership & Development
Hiring
Training & Coaching
Inventory & Stockroom Management
Merchandising & Planogram Execution
Customer Service
Employee Scheduling
Safety & Loss Prevention
Shipment & Transfer Processing
Sales & Operational Support
Performance Management
Time Management & Prioritization
Bilingual: English & Spanish
Timeline
Assistant Store Manager Operations
Dicks Sporting Goods
02.2021 - 07.2026
Assistant Store Manager Operations
Sears Holdings Corporation
09.2017 - 07.2020
Assistant Store Manager Apparel
Sears Holdings Corporation
10.2012 - 09.2017
Assistant Store Manager Softlines
Sears Holdings Corporation
06.2005 - 10.2012
Merchandising and Pricing Lead for Kids Department
Sears Holdings Corporation
03.2004 - 06.2005
Liceo Evangelico
High School Diploma
Summary
Bilingual English/Spanish retail management professional with 25+ years of experience leading store operations,developing high-performing teams, managing inventory, executing merchandising strategies, and delivering exceptional customer service. Proven background in hiring, training, coaching,scheduling, loss prevention, safety, stockroom operations, and sales support.
Experienced in leading large teams in fast-paced retail environments while maintaining operational standards and driving productivity. Reliable, adaptable, and results-focused leader with a strong commitment to team development and customer satisfaction.
Languages
English
Spanish