Gloria Moore
YORK,Pennsylvania
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Consolidation Facility Supervisor
LSC Communications
10.2013 - 03.2022
- Managed a team of facility staff, providing training and guidance for optimal performance for Inbound and Outbound loads.
- Established effective communication channels between departments, fostering collaboration and teamwork within the organization.
- Review/Reconcile inventory on daily basis to ensure timely deliveries were being scheduled.
- Ordered janitorial and warehouse supplies.
- Coordinated daily operational needs with 3PL to ensure proper loading/unloading needs were being met.
- Monitored loading times and worked with 3PL to reduce detention costs.
Mail Center Customer Service Rep
R R Donnelley
09.2009 - 10.2013
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
William Penn Senior High School
York, PA06.1982
Skills
- Staff Training
- Inventory Control
- Customer Service
Timeline
Consolidation Facility Supervisor
LSC Communications
10.2013 - 03.2022
Mail Center Customer Service Rep
R R Donnelley
09.2009 - 10.2013
High School Diploma -
William Penn Senior High School