Gloria Murillo
Buckeye,AZ
Summary
My experience and ability to provide a positive work environment will allow me to be a valued part of the team to support business goals and drive department success.
Overview
26
26
years of professional experience
Work History
Store Manager
Sunglass Hut
10.2024 - Current
- Hiring and training new employees, ensuring they are equipped with the necessary skills and knowledge.
- Overseeing and evaluating the performance of employees, providing feedback, and addressing any issues that arise.
- Creating and managing employee schedules, ensuring proper coverage and efficient staffing.
- Motivating the team to achieve sales targets and maintain high standards of customer service.
- Overseeing inventory levels, ordering products, and managing stock replenishment to meet customer demand.
- Ensuring the store is clean, well-organized, and visually appealing to create a positive shopping experience.
- Ensuring compliance with company policies, health and safety regulations, and security measures.
- Managing cash, balancing receipts, and processing bank deposits.
Store Manager
Conn's Home Plus
10.2020 - 10.2024
- Hiring and training new employees, ensuring they are equipped with the necessary skills and knowledge.
- Overseeing and evaluating the performance of employees, providing feedback, and addressing any issues that arise.
- Creating and managing employee schedules, ensuring proper coverage and efficient staffing.
- Motivating the team to achieve sales targets and maintain high standards of customer service.
- Overseeing inventory levels, ordering products, and managing stock replenishment to meet customer demand.
- Ensuring the store is clean, well-organized, and visually appealing to create a positive shopping experience.
- Ensuring compliance with company policies, health and safety regulations, and security measures.
Sales Associate
Conn's Home Plus
10.2016 - 10.2020
- Handling inbound and outbound calls from customers concerns.
- Experience on working under pressure.
- Running credit applications.
- Setup the appointments with customers in the store.
- Consistently achieve and maintain high customer feedback scores.
- Additional retail – related certifications programs and trainings.
- Interact with average of 100 visitors per day.
- Create a positive environment for customers.
- Experience on problem-solving skills.
- Teamwork skills.
- Experience on time management skills.
Claims Adjuster
Kemper – Alliance United
09.2014 - 10.2016
- Large pending claims volume.
- Assessment of policy contract and endorsements to assess coverage.
- Recorded statements for facts of loss investigation, assess liability, negotiation of payout.
- Accessing multiple different systems for claim resolution.
- High incoming/outbound calls.
- High customer service satisfaction.
Interpreter
Transperfect Remote Interpreting
05.2014 - 08.2014
- Secure true and absolute stream of communication, as well as holding the integrity of the interpretation through meaning.
- Clarify and resolve any confusion or misconception due to language utilized, speaker’s lexicon, idioms and sentence structure.
- Provided outstanding service to Chase, Delta Airlines and Banner hospitals.
Executive Assistant
Government of the Republic of Panama, Ministry of Health
02.2004 - 02.2009
- Provided efficient and professional administrative support to the Minister of Health through planning and schedule of meetings.
- Response to internal/external inquiries through mail, email, and calls.
- Coordination of activities with other executives and members of government.
- Performed English/Spanish translating written and spoken.
- Set up itineraries and travel arrangements for Minister of Health and Cabinet Executives.
Banking Representative & Customer Service Representative
Citibank and BNP Paribas
08.2001 - 02.2004
- Managed credit card accounts, customer service of foreign customers along with written and spoken translating English/Spanish.
- Marketing of credit cards & executive assistant duties.
Customer Service Representative
Sheraton Royal Panama Hotel
11.1999 - 08.2001
- Customer service of hotel guests and business members along with written and spoken translating English/Spanish.
Education
Bachelor Degree - Business Administration with specialization in International Business and Accounting
Panama University
Panama City01.2003
Skills
- 28 yrs on Customer Service Experience
- 28 yrs on Sales Experience
- Windows 98, Vista, 7, 8, 10
- Microsoft Office – Outlook, Word, Excel, PowerPoint
- Frontline Insurance Underwriting
- Bilingual
- English/Spanish shorthand
- English/Spanish translating
- Insurance policy interpretation / coverage assessment
Timeline
Store Manager
Sunglass Hut
10.2024 - Current
Store Manager
Conn's Home Plus
10.2020 - 10.2024
Sales Associate
Conn's Home Plus
10.2016 - 10.2020
Claims Adjuster
Kemper – Alliance United
09.2014 - 10.2016
Interpreter
Transperfect Remote Interpreting
05.2014 - 08.2014
Executive Assistant
Government of the Republic of Panama, Ministry of Health
02.2004 - 02.2009
Banking Representative & Customer Service Representative
Citibank and BNP Paribas
08.2001 - 02.2004
Customer Service Representative
Sheraton Royal Panama Hotel
11.1999 - 08.2001
Bachelor Degree - Business Administration with specialization in International Business and Accounting
Panama University