Billie Jo Blacker
Neffs
Summary
Oversaw all operational elements of Boscov’s store, driving efficiency through monthly audits and effective inventory management.
Collaborated with HR to enhance recruitment efforts, organize job fairs, and fulfill departmental staffing requirements.
Cultivated a culture of professional development among department managers and team members, preparing them for future promotions.
Overview
16
16
years of professional experience
Work History
Store Manager
Boscov’s
2021.05 - Current
- Oversaw daily store operations to ensure high customer satisfaction and efficient workflow.
- Led team training sessions to enhance product knowledge and improve sales techniques.
- Implemented visual merchandising strategies to optimize product placement and increase foot traffic.
- Analyzed sales data to identify trends and adjust inventory management accordingly.
- Developed staff schedules to align with peak business hours, improving operational efficiency.
- Fostered a collaborative team environment through regular communication and performance feedback.
- Managed loss prevention initiatives, reducing shrinkage and protecting company assets.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Store Manager
Boscov’s
2013.08 - 2020.05
- Oversaw daily operations to ensure efficiency and productivity.
- Achieved compliance through meticulous execution of monthly audits across various operations. Enhanced accountability by implementing effective monthly audit strategies. Identified and addressed discrepancies through comprehensive monthly audits.
- Managed monthly supply inventory processes to optimize resource allocation. Oversaw inventory tracking systems to enhance operational efficiency. Coordinated with departments to ensure accurate and timely supply inventory updates.
- Monthly Supply Ordering
- Assisted in candidate sourcing for various positions. Supported interview processes to identify suitable candidates. Collaborated with hiring managers to understand recruitment needs.
- Oversaw scheduling processes to enhance operational efficiency and team effectiveness. Managed appointment calendars to streamline workflow and communication. Directed scheduling activities to align with project timelines and deliverables.
- Achieved enhanced employee performance through targeted training programs. Elevated team productivity by implementing innovative development strategies. Fostered a culture of learning that resulted in increased employee engagement.
- Led initiatives to optimize HR processes and improve team performance. Managed employee relations to foster a positive workplace environment. Oversaw recruitment efforts to attract top talent and reduce turnover rates.
- Office Skills
- Demonstrated leadership in team management and project oversight.
- Risk Management
- Achieved accurate stock assessments through diligent inventory oversight. Optimized inventory processes, enhancing overall efficiency. Improved documentation accuracy, contributing to effective inventory control.
- Oversaw customer service operations to enhance satisfaction and loyalty. Led initiatives to improve service quality and efficiency. Cultivated relationships with customers to drive repeat business.
Store Manager
Aeropostale
2010.11 - 2013.07
- Management
- Scheduling
- Payroll Submission
Assistant Manager
Family Dollar
2010.07 - 2010.10
- Training / Development
- Office Skills
- Management Skills
- Merchandising
- Customer Service
Education
High School Diploma - Business
Bellaire High School
Bellaire, OHManaging Cosmetology - undefined
Belmont Career Center
St.Clairsville, OHSkills
- Recruiting
- Training / Developing
- Scheduling
- Inventory
- Office Skills
- Payroll submissions
- Computer Skills
- 10 Yrs Management
- 30 Yrs Customer Service
Timeline
Store Manager
Boscov’s
2021.05 - Current
Assistant Store Manager
Boscov’s
2013.08 - 2020.05
Store Manager
Aeropostale
2010.11 - 2013.07
Assistant Manager
Family Dollar
2010.07 - 2010.10
High School Diploma - Business
Bellaire High School
Managing Cosmetology - undefined
Belmont Career Center