GLORIA MWANDJALULU

The Hotel At Kirkwood

10.2022 - 09.2024

Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Set up banquet tables and chairs based on event requirements.
Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Provided friendly, courteous service to create memorable moments for guests.
Worked with banquet manager to coordinate event set up and schedule.
Answered guest questions about event plans and food service choices.
Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
Assisted in post-event breakdown and cleanup, ensuring venues were promptly returned to their original state.
Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.