Gloria Navarro
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
Work History
Aftermarket Engineered Solutions Sales Manager
Processing Technologies, LLC
04.2023 - Current
- Managed the newly created Aftermarket Engineered Solutions product division
- Solicited existing customer base with and enhancements, retrofits and new product offerings for their equipment.
- Worked closely with customers to troubleshoot and develop solutions for issues that arise in the functionality of their existing extrusion systems.
- Worked exclusively with the engineering group and upper management in preparing quotes and obtaining profit margins on all projects.
- Enhanced customer satisfaction with prompt and professional correspondence and maintaining open lines of communication, and ensuring high-quality service delivery.
Aftermarket Sales Manager
Processing Technologies, LLC
01.2016 - 04.2024
- Facilitated smooth transactions between customers and internal departments such as finance, logistics, and technical support.
- Achieved consistent sales targets by monitoring performance metrics and adjusting strategies accordingly.
- Enhanced revenue growth through effective negotiation of contracts and pricing agreements.
- Identified potential areas for process improvement, providing actionable recommendations to senior management.
- Increased aftermarket sales by developing and implementing strategic sales plans.
- Boosted customer satisfaction with tailored product offerings and personalized service.
- Fostered long-term relationships with existing clients, maintaining consistent communication and addressing concerns promptly.
- Drove customer retention initiatives by conducting regular follow-ups with clients post-sales completion that ensured their satisfaction levels were maintained high.
Customer Service Supervisor
Processing Technologies, LLC
02.2013 - 01.2016
- Coached employees through day-to-day work and complex problems.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Customer Service Representative
Processing Technologies, LLC
11.2000 - 02.2013
- Handled customer inquiries and suggestions courteously and professionally within an assigned territory.
- Processed orders and quotes for customers within assigned territory.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Project Management
- Strategic Planning
Timeline
Aftermarket Engineered Solutions Sales Manager
Processing Technologies, LLC
04.2023 - Current
Aftermarket Sales Manager
Processing Technologies, LLC
01.2016 - 04.2024
Customer Service Supervisor
Processing Technologies, LLC
02.2013 - 01.2016
Customer Service Representative
Processing Technologies, LLC
11.2000 - 02.2013
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