Gloria Olalde

Work History

A-max Auto Insurance

Coriscana

06.2024 - Current

Calculated premiums and established payment methods for sales.
Cross-sold insurance products to existing clients to reach sales targets.
Developed and implemented promotional strategies to increase customer base.
Generated leads through cold-calling, networking and other outreach methods.
Finalized sales and collected necessary deposits.
Utilized CRM software to manage client relationships.
Responded to customer calls swiftly to resolve issues and answer questions.
Maintained high standards of customer service by building relationships with clients.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Negotiated contracts and terms of sale with potential customers.

Fred Loya Insurance

Corsicana, TX

08.2022 - 05.2024

Educated customers on the importance of maintaining adequate insurance coverage.
Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Responded to customer inquiries and problems to promote great service.
Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Monitored clients' insurance coverages to ensure changing needs were met.
Sought out new clients and developed clientele by networking to find new customers.
Developed appropriate quotes based on risk information.
Scheduled meetings with prospective clients to discuss available products and services.
Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.

Little Red School House

Corsicana, TX

05.2022 - 07.2022

Supervised children during meal times, playtime, and other activities.
Taught children foundational skills in colors, shapes and letters.
Supervised circle time, free play, outside play and learning and developmental activities.
Created a positive, nurturing environment for young students.
Assisted with toilet training and diaper changing when necessary.
Developed lesson plans and activities to engage children in learning.
Organized and led activities to promote physical, mental and social development.
Communicated with children's parents and guardians about daily activities, behaviors and problems.
Ensured safety of all children by monitoring playground equipment use.
Read aloud and played alphabet games to encourage early literacy.
Monitored children's play activities to identify additional learning opportunities or behavioral issues.
Encouraged creativity through art projects and storytelling.
Utilized positive reinforcement techniques to promote desired behavior in children.
Taught basic language skills including reading readiness, phonics, writing.
Observed behavioral issues to alert parents or guardians.
Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.

Walmart

Corsicana, TX

02.2022 - 04.2022

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Accepted cash and credit card payments, issued receipts and provided change.
Collected payments and provided accurate change.
Greeted customers and answered any questions they had about the store's products and services.
Performed other duties as assigned by management.
Stocked shelves with merchandise when needed.
Delivered high level of customer service to patrons using active listening and engagement skills.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Followed company security procedures for handling large sums of money.